9 Responses to “Moving Pod & Moving Containers”

  1. Tim says:

    Great tips for using a pods unit. Here’s another one: use promo code R101 and save 5% off the cost of storage fees :)

  2. Anonymous says:

    Just had a horrible experience with PODS. I do not recommend pursuing business with them. They arrived late and then acted indifferent on the phone when I contacted them.

  3. Colin Perceful says:

    Horrible service. PODS is the worst!!! Stay away unless you want your moving experience to be more stressful than it already is.

  4. Tami Roberts says:

    I just used Pack Rat to move from the west coast to the east coast. I had moved plenty of times before, but never used a container/pod system. After researching, interviewing, and taking a leap of faith- I made the plunge. Now that all is said and done, I can't explain how happy I am with Pack Rat. They were communicative, up-front, reassuring, and more than anything- they provided the service they promised. During a stressful time of life, it was really nice having this part of my big move go as smoothly as I could have hoped. It allowed me to focus on all the other complicated factors I had to deal with. I'm a big advocate of this company now!

  5. Ordered a Pod to be delivered in a week and a half (they told me when it could be delivered). The day the pod … That I already paid for was to arrive, my husband took the day off work since we are moving next week, and we waited. Checked again on line and my account still shows this is the delivery date. Finally called the toll free number only to be told there are no pods available for me for 3 weeks! My house is sold and I am moving in a week! We have now called every place possible and no one has a storage container available. Thank you PODS, you were very polite when telling me you have screwed us BIG TIME! I am very happy you used us as you loan company since all we did was extend a loan to you.

  6. Ella says:

    20 hours before we were scheduled to move my husband was admitted to the hospital for chest pains where he remained for five days.

    1. The moving guys recommended by PODS on their website (specialists in weight loading and distribution) cancelled 15 hours before they were supposed to arrive, six hours after my husband went to the hospital.
    2. They referred replacements “we don’t endorse.” The new moving guys were nice but inexperienced in loading, weight and distribution.
    3. Due to these factors, I had to order an additional PODS unit. When it arrived, I was asked to move my car. Then, I left our garage door open and went inside.
    4. The drop-off driver for PODS entered my garage and took two dozen new moving blankets (new in package with UPS shipping labels) purchased from PODS and delivered by UPS. The driver admittedly took my husband’s leather moving gloves and new rope (in package) from my garage.
    5. PODS said they found no record of these blankets. I gave customer service the UPS tracking numbers and credit card receipt for these blankets. After this, customer service stopped taking my phone calls.
    6. I left customer service a message about filing a police report against this driver when he failed to return these items as stated. In response, I received four harassing phone calls from the drop-off driver’s supervisor who accompanied the drop-off driver back to our home when the last unit was picked up. I felt threatened.
    8. I filed a police report for stolen items and harassment and received police case numbers.

    I was unable to spend the first four days of my husband’s hospitalization by his side. I was unable to eat or sleep for several weeks after this experience. I still get nauseous over it. I never received a refund for stolen blankets, never mind stolen gloves and rope. I haven’t felt well since our move and have not pursued this issue—yet. I think this is what PODS counts on; that moving time is exhausting and follow up is difficult.

  7. Janie Haynes says:

    I also had a bad experience with "Pods". They quoted me a price for storage, which I paid in advance, only to have it doubled when I came to pick up my furniture. Absolute crooks.

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