American Van Lines

I had one thing in mind when I scheduled my move from Miami to LA: I didn't want my furniture sitting in a warehouse for weeks waiting for a truck ...

I found this company online and got my moving quote straight from the website. I did my moving estimate over the phone and the agent was friendly a...

We contracted with this company to move our household items from Dayton, Ohio to Tampa, Florida on Friday, March 9th. In the original estimate my h...

Updating you all that as of today May 6, 2012 I still don't know where my things are. Keep getting the run around starting to honk they don't know ...

The movers were supposed to arrive on a Wednesday and they didn't show up. They called us to tell us that they were running late and they would com...

We signed a contract for the pickup to be on a Weds, Thurs or Friday of a specific week.  Customer Service called and gave two options of pick...

This was a horrible experience from start to finish. I received several calls in response to a search for cross country movers. American Van Lines ...

Company response to Jules's review:
As we know moving is a stressful process, it always in our intention to provide our customers with exceptional services to ensure the process is as...

When I first moved into my apartment I used another moving company who parked their big truck RIGHT in front of my stairs and brought everything up...

Company response to Scott Mullen's review:
Dear Sir/Madam, We regret to hear of your reported dissatisfaction with the level of service provided by our American Van Lines team. We would l...

Well what a nightmare.  I spoke to a very nice man named Hanno who seemed so helpful and inspired confidence, until of course he wasn't availa...

The move cost over $8500! The only person I spoke with who actually seemed to know what he was doing was Eric.  After that it was al...

Company response to RoseMarie Wilson's review:
Our company like to ensure our customers are satisfied with our services in all aspects of their moving process however, circumstances may occur p...

I had chosen these guys because I had done a Google search and requested a quote from a bunch of movers from FL to CA.  I chose them because t...

If you would like to be part of a class action lawsuit against American Van Lines, please contact me through my username. As I write this, we are s...

Company response to Mambo's review:
American Van Lines wishes to extended our apologies for the frustrations and inconveniences you endured during your moving process. Our office is a...

This is rubbish company. I contracted Nationwide relocation for my move who then subcontracted it to American Van Lines. There is a representitive ...

Company response to Amit's review:
American Van Lines wishes to apologize for the delays and any inconveniences this may have caused. Our records indicate that your household goods h...

I keep getting told lies after lies about where my belongings are and when I will receive them. These are the most incompetent people I have ever d...

Company response to Suwava's review:
American Van Lines wishes to extend apologies for the delays experienced with delivery of your household goods and any frustrations and inconvenien...

Our experience with American Vanlines was a horrible disappointment.  We spent $2,500 on this large move, and nearly all items were damaged! &...

Company response to Ariel's review:
Dear Sir/Madam, On Behalf of the team at American Van Lines we want to extend our apologies for the troubles you underwent moving with us. We ar...

American Van Lines is definitely a company I'd use again if I moved. I swear I'd never seen hail in my life and of course it hailed the day that th...

I got the number for these guys from my friend who moved her tiny apt from NYC. She said she was happy but I have a five bedroom house and I defini...

Early Pickup my move from kansas to dallas was scheduled for the 10th of march - the movers came a day ahead and informed us if we still wanted to...

Company response to Sriram's review:
American Van Lines apologizes for the delays experienced with delivery of your household goods and any frustration and inconveniences this may have...

I still cry when I think about this moving experience. Everything seemed so straightforward - we shipped nothing particularly fragile or (outwardly...

Company response to Erica's review:
Dear Sir/Madam, We regret to hear of your reported dissatisfaction with the level of service provided by our American Van Lines team. We would l...

American Van Lines was the right company for my relocation. They took special care to wrap up each fragile item and place it carefully in the truck...

I recently had to schedule a move from NY to AZ. I called American Van Lines and spoke with Joe Barney. Having relocated 5 times in the past with m...

I regret ever hiring movers. I have moved 6 times in the last  4 years and this was my first experience with full-service moving. I do not rec...

Company response to Valerie's review:
Our company feels our customers always deserve the most optimal services in all aspects. We like to ensure that all our customers are satisfied wit...

The last time I moved was in 1973 and I remember how awful the moving company was. They overcharged me and I think they even stole some valuable co...

I was very impressed with the initial kindness and professionalism from my estimator.  She apparently hasn't done this very long as she, accor...

Company response to JO's review:
Our company like to ensure our customers are satisfied with our services in all aspects of their moving process however, circumstances may occur p...

I highly recommend choosing a different moving company. American VanLines was the worst moving experience of my life. Not only did they deliver 20 ...

Company response to Jodee Debes's review:
American Van Lines apologizes for the delays experienced with delivery of your household goods and any frustration and inconveniences this may have...

BUYER BEWARE - DO NOT USE - I STILL AM WAITING FOR FURNITURE This is a third party consulting company not a moving company. This is important b...

Company response to Marilyn Nicholson's review:
American Van Lines regrets to hear of your dissatisfaction with the services provided for your recent relocation. We wish we could change such an u...

I did not contract with this company because they were the cheapest. They seemed the best. Boy was I mistaken. This experience was a nightmare. It ...

Company response to Bob Stoll's review:
Robert, Our company has located your account in our database after review of the feedback you shared with the public in regards to your recent cros...

My whole family lives in Salt lake and I almooost just asked them to help me move rather than hiring a company. After packing it all though, I’m ...

Company response to Gia Cameron's review:
American Van Lines extends our sincere gratitude for taking the time to share your positive feedback with the public. Our team appreciates your inp...

American Van Lines moved us from Homestead, FL to Coral Springs, FL. We were very pleased with the level of customer service we experienced through...

Company response to Jamie McCarty's review:
Thank you for sharing your positive experience in regards to the services provided for your recent cross country move. We appreciate the time you h...

HORRIBLE!!!! DO NOT use this company. From start to finish our moving experience was a nightmare! We were quoted a price and the final cost was ...

Company response to Camille 's review:
Thank you for choosing American Van Lines for coordinator for your relocation. We have reviewed your submission and regret to hear of your displeas...

This is the worst experience I have had with movers in my life. Please please please read the fine print. There are 12 pages of it, but read it. T...

Company response to Niel's review:
Dear Sir/Madam, On Behalf of the team at American Van Lines we want to extend our apologies for the troubles you underwent moving with us. We ar...

Please make sure to read all reviews. Its the same song and story with these con artists. Lowest quote around and stiff you with hidden costs when ...

Company response to Mike Thomason's review:
Dear Sir/Madam, On Behalf of the team at American Van Lines we want to extend our apologies for the troubles you underwent moving with us. We ar...

The way that I felt was nobody seemd to care, that not only the pice up time was canged by a day. But the truck showed up 6.5 hours late. After spe...

Company response to Francis Spinola's review:
Francis, American Van Lines has reviewed your online posting and we regret to hear of your reported dissatisfaction with the moving services provid...

Worst moving experience ever. 1) Quoted our stuffs wrong 2) Came around to requote 1 week before the move date and hike the price by USD1K 3) Mo...

Company response to aileen's review:
Dear Sir/Madam, We have reviewed your posting and on behalf of the team at American Van Lines we want to extend our sincere apologies for the ev...

Where to start? First there wasn't enough room on the truck for my stuff even though they were given an itemized list. So the driver was sent to C...

Company response to Fawn Peterson's review:
Fawn, Thank you for choosing American Van Lines as service provider for your recent move. We have reviewed your posting and we regret to hear of t...

My Stepfather died which left my 75 year old mother stranded in Lovington, NM. We arranged for her to purchase a home and move back to our hometow...

Company response to Lisa Richardson's review:
Ms. Richardson, It is always disheartening to review postings that reflect an unpleasant experience and dissatisfaction with the level of servic...

I have called both contact numbers and left several messages for the representative. After speaking to my husband, he has informed me that there ar...

Company response to Monique's review:
Dear Sir/Madam, We regret to hear of your reported dissatisfaction with the level of service provided by our American Van Lines team. We would l...

They stored our goods for 6 months, and delivered on time. There were 4-5 movers and our home is 3-storeys with 2 entrances. So it was a big jo...

We packed everything ourselves. Pickup was to be Thursday or Friday. We had to call dispatch ourselves to find out. They kept cancelling and resche...

Company response to Kira Schofield's review:
Dear Sir/Madam: American Van Lines does care about our employees and customers alike and it is our goal to ensure that all relocations are succe...

After reviewing estimates from several companies, I chose American Van Lines because the price quoted was less than others. When it came time to si...

Company response to Vicki B's review:
Vicki, Our team at American Van Lines has located your account upon review of your posting. We do appreciate your business and we regret that we we...

From the moment I signed the contract, this was nothing short of a hell show. This was the worst experience of my life. I signed the contract for m...

Company response to Brooke's review:
Dear Mrs. Brooke, We regret hearing that you had a bad experience moving with American Van Lines. We have been moving families for over a dec...

Although I would have to agree with several online reviews about American Van Lines, I must say that the service is not as bad as some people descr...

Company response to Dean Mitchell's review:
Greetings Mr. Mitchell, On behalf of the entire team at American Van Lines we want to thank you for your time and for reviewing our moving ser...

BEWARE: AVL IS A BROKER! AVL website is MISLEADING! >>BEFORE signing the contract, AVL offered low cost & made professional promises, including an ...

Company response to Take N. Over's review:
Greetings Take N. Over, We appreciate the time you have taken to review our moving services. At American Van Lines we believe in honesty, hard ...

I had contracted American Van Lines (avlhq.com) for my move from Somerville, MA to Chapel Hill, NC. I had scheduled the move over a month in advanc...

Company response to Sadaf's review:
Greetings Mr. Sadaf, Please accept our sincere apologies for the bad experience you had moving with American Van Lines' team. Our records ...

no help came with driver and we ended up having friends come and pack the boxes they brought. We were not suppose to pack a thing but packed 70%. T...

Company response to Samuel Hatley's review:
Dear Mr. Hatley, We sincerely apologize for all the hassle you encountered while moving. American Van Lines' team works very hard in order to p...

Can it get any worse. They scheduled a pick up and never showed up. When they finally answered the phone they were no help and could not promise a ...

Company response to Mark Green's review:
Dear Mr.Green, We want to take this opportunity to thank you for giving American Van Lines the chance to do your move. We sincerely regret not b...

Had a terrible experience with American Van lines. I recommend never to use them. They promise all kinds of good things, give your move to a small ...

Company response to Nj Arlington's review:
Dear NJ Arlington, We regret hearing that you had a bad experience moving with American Van Lines. We have been moving families for over a deca...

I used this company to transport my car from Texas to Pennsylvania. It was recommended by "the moving squad" who i was using to move my furniture. ...

Company response to Sarah's review:
Greetings, We have already respond to this complaint as there is a copy posted on Aug. 26. We would gladly look into Mrs. Sarah's case and we...

NIGHTMARE - do NOT use AMERICAN VAN LINES - Here's what I went through: This was the worst moving experience I have had (and I have moved 4 times ...

Company response to Abbey's review:
Dear Mrs. Guillory, We at American Van Lines feel very sorry and apologetic for the bad experience you encountered while moving with our team...

The most damning flaw is their communication. Despite weeks of problems with these people I never once received a call from them; I had to initia...

Company response to Chris Williams's review:
Dear Mr. Williams, We regret that we were not able to assist you with your move. American Van Lines had all the intentions to service your move...

I hired American Van Lines for my move from Salt Lake City to Atlanta and it was a terrible experience. They hired a subcontractor who then hired t...

Company response to ACM's review:
We strive to provide our customers with the best possible service, and when the customers feel that we have failed to meet their expectations, it's...

I hired American Van Lines to move my 83 year old mother from South Carolina back to Ohio. I picked them because I thought they were reputable. T...

Company response to RPage's review:
Dear Mrs. R.Paige, On behalf of American Van Lines team, please accept our deepest apologies as we regret hearing we cause you and your mother ...

I booked an interstate move three months in advance. They called last minute and changed the pick-up date. The driver never showed and never calle...

Company response to Christopher's review:
Dear Christopher, Please accept our sincere apologies. American Van Lines' team had all the intentions to service your relocation and provide...

DO NOT USE THESE MOVERS - YOU GET WHAT YOU PAY FOR! Movers were on time for a 13 mile move across town. We had typical furniture for a 2 bedroom ...

Company response to Kathy's review:
Greetings Mrs. Kathy, At American Van Lines we strive to provide optimum care to all our customers. Unfortunately, with the information provided...

This is for American Van Lines - I want to warn potential customers about their sub-par services. To say we were dissatisfied with their services i...

Company response to BM's review:
Dear Mrs. BM, We apologize for the troubles encountered while moving with us. Throughout this summer season we have experienced a higher number ...

I moved 4 pieces of furniture and a few boxes cross country. I was quoted 3-14 days. It came 21 days later while i was out of town! I had notifi...

Company response to Michelle 's review:
Dear Michelle, From the moment you contacted us to book your move we have been working hard to make your relocation with American Van Lines...

Worst moving ever. Employees are stupid. Ever wonder what happened to the dumbshits you went to high school with? They work at American Van Line...

Company response to david watson's review:
Dear Mr. Watson, Please accept our sincere apologies. American Van Lines' team had all the intentions to service your relocation and provide you...

I would never recommend this company to anyone. moving date was wrong on paperwork after 3 phone calls to confirm date. The. driver showed up 2 d...

Company response to Janet bombard's review:
Dear Mrs. Janet Bombard, Accept our sincere apologies for any trouble you went through when you relocated with American Van Lines. We appreci...

I asked AVL co. if they had Ins. - they said yes. I got a claim form asying they pay 60 cents to a lb of missing items. Most of my belongings we...

Company response to Mary Dinino's review:
Dear Mary Dinino, First and foremost, accept our apologies for any inconvenience you experience while relocating with American Van Lines. Becau...

The mover was on time and local helped arrived at same time. In the first 30 mintues had $75 stolen from my purse. Wallet was opened and credit c...

Company response to amy johnson's review:
Greetings Mrs. Johnson, Accept our sincere apologies for any trouble you went through when you relocated with American Van Lines. We apprecia...