Moving Company Reviews Comparison

Arpin Van Lines

Overall reviews rating: 2 Star Moving Rating
based on 29 reviews

States of operation: Rhode Island, New Jersey, Colorado, California, Connecticut, Pennsylvania, South Carolina, Georgia, Florida, Washington, Alabama, Texas, Illinois, New York, New Mexico, Ohio, Wisconsin, Maryland, Oklahoma, Kentucky, Arizona, Germany

Moving Company Rating

Honesty: 2 Star Moving Rating
Experience (Professionalism): 2 Star Moving Rating
Promptness (Hold times): 2 Star Moving Rating
Communication: 1 Star Moving Rating
Appearance: 2 Star Moving Rating

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Licenses & Certificates

Click on the Arpin Van Lines license numbers for the government record information:

ICC MC number: 621Interstate Commerce Commission Motor Carrier number
US D.O.T: 049922US Department of Transportation number
Local State License: not provided

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Arpin Van Lines moving reviews and customer testimonials. Read real Arpin Van Lines reviews, consumer reports, complaints and moving ratings online.

Toll free number: (800) 343-3500
Phones: (401) 828-8111
Address: 99 James P. Murphy Hwy., West Warwick, RI 02893, USA
Email: info@arpin.com
Website: www.arpin.com

About the company

Arpin Van Lines is an industry leader in household goods moving and storage services for corporate, government, military, and residential customers. With over 100 years of experience and a reputation for providing excellent service, Arpin is the only U.S.-based, family-owned and operated moving and storage company that has remained dominant and successful for more than a century.Quality driven and privately owned, Arpin Van Lines’ core philosophy has always been Creating Customers For Life®.

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Total 29 Arpin Van Lines Reviews

1 Star Moving Rating
Moved FL to MS
unsat!

So my move was much like the others I see on here, just terrible. From the start this company was almost never available to talk to me about when my HH goods would be picked up or delivered. I would call every day and always get told the same thing. Someone will call you back. After a couple days of that I would ask to get a ...[full review]

Company response to Max Power's review:
Hi Max, We're sorry to hear about what happened regarding your move. Please provide us with your registration number and name on the account to "socialmedia@arpin.com" so we can look into this for you. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved GER to TX
Unsatisfactory move

I just moved back from Germany about three months ago.  During the time I lived there invested in furniture, grandfather clock, Bavarian china. Furniture arrives; 4 broken dining room chairs, broken grandfather clock, stolen items like china. Arpin was verfy defensive even defensive of the German movers who apparently were to...[full review]

Company response to James Duncan's review:
Hi James, We're sorry to hear about the issues you had with your move. We'll forward this information to the Military department and consult all parties involved. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved AZ to MA
Speechless Regarding this Move

Still in a state of shock regarding this company.  Words do not even begin to describe they way we were treated.  But to destroy our personal house hold items that have been in the family for years is so sad.  I have move many times and never have I had so much damage.  Even the move to Hawaii and back did not have the damage...[full review]

Company response to Joyce Alexander's review:
Hi Joyce, We're sorry to hear about all the issues you've been having with your move. If you haven't filed out a claim yet, please do so as soon as possible so that it can be reviewed. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved CA to WA
poor customer service

I am in the Navy and was assigned this company for my PCS move.  Customer service was horrible.  Less than 2 weeks out from the PCS date and I was still not assigned to a local agent.  I called the company every day I didn't really get anywhere.  I hope it's not too late but I will try to contact the personal property office ...[full review]

Company response to Jason's review:
Hi Jason, We're sorry for any stress that has been caused with your move. Our military representatives will let you know about any updates immediately. Thank you for your patience! Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved KY to MD
Still waiting

This is the biggest joke. Arpin was contracted to move my family to our next duty station. The week before our scheduled pack out, 2-3 June, we received confirmation that everything was good to go. Yet, on 2 June, we were informed that no packers were actually scheduled. They tried to reschedule for the 5th, which was ou...[full review]

Company response to Trina M's review:
Hi Trina, We're sorry to hear about the issues you've been having with your move. Please send your registration number and/or name on the account to "socialmedia@arpin.com" so we can look into this for you. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved OK to CA
Worst move ever

I've been in the military for 14 years and been through 5 moves and never had a move like this. I'm currently going through the hassle of trying to get my items delivered to me. Packers came on the 20th of May and took my stuff on the 22nd. Today is the 9th of June and my stuff is still in the warehouse back in OK. Normally I...[full review]

Company response to Toni's review:
Hi Toni, We're sorry to hear that you are without your items. Please provide us with your registration number and/or name on the account to "socialmedia@arpin.com" so we can look into this for you. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

5 Star Moving Rating
Moved CT to CA
First Military PCS Relocation

This was my first military relocation as a spouse. Arpin was assigned to our move by the DOD. After reading the reviews before the move, I was terrified! The driver showed up on time and was very friendly. I first addressed with him that Arpin had terrible reviews and I was very uneasy about the loss or damage to my items. He...[full review]

Company response to Ladymozonski's review:
Thank you for the awesome review! We're happy that you were satisfied and would be willing to use us again. We wish all the best with your new home!

5 Star Moving Rating
Moved TX to VA
I realize they have bad reviews

This was a military move. I was so worried my husband set up the movers and didn't look at reviews. I saw the reviews and started freaking out. But they got there on time. Loaded everything very fast and very good. Were professional, and very nice. He showed up with my stuff two days ahead of schedule which was awesome! Nothi...[full review]

Company response to Mariah's review:
Hi Mariah, Thank you for the awesome review! Glad we could help put you at ease. If you ever need anything else, please let us know! Sincerely, Arpin Van Lines

2 Star Moving Rating
Moved MD to CA
moving with undisclosed charges

Movers were polite and courteous. The move was on time. We were misinformed by the salesman of Geipe movers which subcontracted with Arpin. The weight was honest but we paid a total of an additional 1100 dollars due to the over sized truck that they used.  (It had a very big extended cab.) This was from an additional 550 doll...[full review]

Company response to James 's review:
Hi James, We're very sorry to hear that this happened and we want you to know that the driver has been terminated. When it comes to extra $1,100, was that collected by the driver? You should not have been charged anything for a shuttle. Please contact us at "socialmedia@arpin.com" so we can discuss this furthe...

1 Star Moving Rating
Moved WI to NV
HORRIBLE SERVICE WOULD NOT RECOMMEND

This company I would legitmately have to say was the worst company I have ever had to deal with! The mover pencil whipped in that my table top was spider-web cracked AFTER I signed and was given a carbon copy. I showed them my carbon copy that it was not cracked prior to shipment and they told me I was lying! I spoke with 2 s...[full review]

Company response to Ashlee's review:
Hi Ashlee, We're sorry to hear that you're unhappy with our Claims process, but we cannot reimburse you for the damage since it was not caused by our moving crew. Documents show it was pre-existing damage before loading. You're more than welcome to re-submit your claim through the military as we'll be happy to cooperate an...

Review with image

1 Star Moving Rating
Moved OH to AR
Terrible in every way

Move from Ohio to Arkansas Pros: None Cons: - the moving coordinator was always unvailable or took a lof of time to respond - dates for packing and loading were scheduled before they asked us if it's ok with us - the packers were late (2hours) and then they took an hour and a half lunch break -the items were packed terrible (...[full review]

Company response to Emily's review:
Hi Emily, We're sorry to hear about what happened. Please provide us with the name on the account and/or registration number to "socialmedia@arpin.com" so we can look into this issue. Thank you for bringing this to our attention. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved NY to FL
move

We hired this company to do a move from the Albany area to Florida for our daughter.  The pickup was very professional and they made a detailed checklist of her items, which was supposed to be reviewed when her items were delivered for accuracy.   It took 3 weeks for her items to come and when the driver arrived he was drunk,...[full review]

Company response to Bridgit Milanese's review:
Hi Bridgit, We're sorry to hear that you are unhappy with this moving experience. When it comes to the checklist, we did give a copy at pick-up but we're unable to give ours since we need it for our records. As for any verbal altercations, we're currently looking into that matter with the driver and crew. For any damage...

1 Star Moving Rating
Moved FL to NC
Where's the truck?

My mother-in-law hired Arpin to move from Florida to North Carolina. Told her it would be delivered the following week after pick-up. Now two weeks and still no truck. They told her today that the truck was on the way but had to turn around for repair. That is some coincidence that after two weeks the truck breaks down after ...[full review]

Company response to John B's review:
Hi John, We're sorry to hear about your delay. Please send us the name on the account and/or the registration number to "socialmedia@arpin.com" so that we can look this up in our system. Thank you, Arpin Van Lines

1 Star Moving Rating
Moved PA to FL
moving

WORST COMPANY OUT THERE! DO NOT USE THEM IF U EVER WANT TO SEE YOUR STUFF AGAIN! I would give them no stars if I could! Had the worst moving experience ever, and I have moved at least 5 to 6 times.  The truck had a huge hole in it, and water ruined most of my items. There was 3" of water in lots of my bins, my clothes, furnit...[full review]

Company response to Deborah Macconnell's review:
Hi Debbie, We're sorry to hear about the frustration this has caused you and your family. The reason we were unable to give you the full amount of your claim was because you repaired things prior to inspection. We could only commit to what we saw was damaged and you were fully reimbursed for those items. Also, if an item w...

1 Star Moving Rating
Moved TX to FL
THE WORST MOVING COMPANY IN THE BUSINESS

I have been a military spouse for 20 years. I have moved all over the world and have very realistc expectations when it comes to a move. Arpin Van lines is by far the worst company that we have ever dealt with and that's saying something!!  It was a horrific experience from beginning to end. Things were stolen, damaged, and t...[full review]

Company response to Jenna's review:
Hi Jenna, We're very sorry to hear about the inconveniences you had to deal with as that is not the way Arpin moves should be conducted, especially with those that serve in our military. Our Military department has been contacted and is aware of your complaint. Thank you for bringing this to our attention. Sincerely, ...

1 Star Moving Rating
Moved FL to VA
Worst Experience Possible

I signed a contract and had all my belongings picked up from Tampa, FL on 6/17/13 for delivery to Chantilly, VA by 7/5 absolute latest (this is all in writing). I called Arpin on 7/3 to see if they were on schedule - I was told my things had been bumped from the truck due to weight requirements. My dad called, asked to speak ...[full review]

Company response to Morgan's review:
Hi Morgan, We're sorry to hear about the issues you've been having with your move and your frustration is definitely understandable. We'll be contacting the agent assigned to your shipment to see what the current status is. Thank you for making us aware of this. Sincerely, Arpin Van Lines

1 Star Moving Rating
Moved FL to CO
do not use arpin van lines

Arpin lost over $700 of my belongings then denied liability because my goods were delivered to a storage facility. They never informed that they would deny liability because I had my goods delivered to a storage facility. They have refused to respond to my repeated inquiries for proof that this limit to their liability was ...[full review]

Company response to April's review:
Hi April, We're sorry to hear about the issues that you've been having and the damages that occurred. Can you please send us your registration number and/or full name on the account to socialmedia@arpin.com so we can find you in our system? Thank you, Arpin Van Lines

1 Star Moving Rating
Moved AL to AK
Never use Arpin for the military

Arpin canceled their contract with me 7 business days before my move was scheduled.  Their reason for canceling the contract with me (which they knew the terms of the contract beforehand) was that it would put an undue amount of financial liability on them.  I don't have enough value in the stuff they were going to move to po...[full review]

Company response to Travis Anderson's review:
Hi Travis, Arpin had every intention of moving you during the agreed upon dates. You requested a different method of transportation and we were unable to accommodate this request. Your shipment was booked by Ft. Rucker as a code “D” shipment. Code “D” shipments are to be hauled loose load in an air ride equipped traile...

1 Star Moving Rating
Moved CA to NJ
Use another company

I used Arping from NJ to CA and had a great experience, on the return trip less than 3 months later they were completely dishonest and could care less.  The most frustrating part as a consumer is there is no one to escalate your issue to.  Very poor way to handle a long distance move and as a realtor who is constantly asked f...[full review]

Company response to Melissa Martin's review:
Hi Melissa, We apologize for the complications that occurred during your move. After looking in our system, it appears that your goods have now been delivered. Your feedback has been seen by management and we hope you're fully settled into your new home. Sincerely, Arpin Van LInes

1 Star Moving Rating
Moved within FL
You will regret using Arpin

Arpin is a mistake from the second you contact this company. If you have no desire to recieve your home back from shipping in anywhere near the same condition the movers left it in, continue to contact Arpin. My wife and I used Arpin for our Military Move  while receiving our home from a Florida holding facility to our home i...[full review]

1 Star Moving Rating
Moved WA to MA
STAY AWAY FROM THIS COMPANY

We had losses and damages during our move, and I have contacted the offices of the owners, and have not had any response.  The customer is not their main concern.  Customer is not high on their list.  Once they have the job and the money, they are not concerned about the rest.  I have not seen such poor customer service in my...[full review]

Company response to Mary Dillon's review:
Hi Mary, Sorry to hear about the issues you've been facing. Were you able to file a claim? Please let us know at socialmedia@arpin.com if you need any assistance doing so. Sincerely, Arpin Van Lines

5 Star Moving Rating
Moved PA to FL
HIGHLY RECOMMEND

I used the moving company Stinelli Brothers ( Arpin Van Lines ) & I most say they were absolutely GREAT!!!! I don't know what other people are saying with their crazy reviews, but they made everything go smoothly. From the begginning when I spoke to the consultant Ricky, he set up an estimate sat a price of $1635.00 for m...[full review]

1 Star Moving Rating
Moved CA to CO
Do not use this Mover - slight savings are not worth it

Everything started out okay, but soon went downhill the day the actual truck driver arrived. He was late, grumpy and was not happy with Arpin or Savon the sales represenative. There is obviosuly a lack of communication between Arpin, the Driver and the Sales represenatives they use. The driver refused to pack a few large item...[full review]

1 Star Moving Rating
Moved FL to PA
Stay away from Arpin Van Lines

Arpin Van Lines - Tampa, FL - I could get into all the details but I will keep it short.  Because of bad estimation on Arpins part our items had to be split into two trucks due to items from another customer already on the truck.  First truck arrived just fine.  Second truck with half our belongings arrived 35 days after it w...[full review]

1 Star Moving Rating
Moved SC to WA
Worst Option; Argin

I now have to catalogue all of our broken wedding gifts, Thank you Argin. We were told they would pack them carefully, that we didn't need to stay while they packed because they were professionals and assured us that anything marked fragile would be carefully secured and packed. I now have broken glassware, broken plates, thr...[full review]

5 Star Moving Rating
Moved within PA
GARTTMEYER MOVING AND STGR

I have had the pleasure to have  Garttmeyer Moving Co out to our company location a number of times. Nadine Garttmeyer is always very professional, and also very accurate when ever she has worked up an appraisal. This company has been family owned and operated for over eighty years. They are a true asset to the ARPIN VAN LINE...[full review]

1 Star Moving Rating
Moved CT to CA
Worst moving experience - caution!

I contracted Arpin Van Lines to do my coast to coast household move from Hartford, CT to San Jose, CA.  My household was packed up on June 6 and picked up on June 7.  I was told verbally and in writing that my household would arrive no later than two weeks - June 21/June 22.   It is June 21 today and my shipment has not yet a...[full review]

1 Star Moving Rating
Moved CA to FL
Terrible Customer Service

This was my 7th move either from coast to coast or from south to north and IT WAS THE WORST EXPERIENCE OF ALL MY MOVES. First, my stuff went into storage in Sacramento. The cost of the storage was over $100 more than the estimate. They took many things apart to get them into storage. When they arrived here, they did not p...[full review]

1 Star Moving Rating
Moved NJ to PA
The worst experience ever

This is the third time I've moved and this was by far the worst experience. The company who moved us was Transtar who's an affiliate of Arpin Van Lines. I don't know where to start because they both are terrible. Transtar damaged and stole approx. $575 worth of our stuff not included my 61 inch TV that now works for about ...[full review]



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