Colonial Van Lines

Ok so my stuff was picked up yesterday, small one bedroom with no appliances.  They wanted to pick it up early and I went back and forth with ...[full review]

Horrid experience.  Pickup of daughter's things to be on Sat. or Sun. w/o fail.  On Mon. mornig, CVL claims have a driver in Iowa but he ...[full review]

DO NOT USE THIS COMPANY! THIS IS NOT A JOKE!!!  READ THIS REVIEW AND RUN FROM COLONIAL.  There are plenty of other companies out there th...[full review]

Company response to CONCERNED MOVER 's review:
Colonial Van Lines makes genuine attempts in rectifying any situations that may arise during any of our customers relocation and we are always work...

Colonial Van Lines is the worst company / business that I have ever dealt with.  These folks should not be in business.  My pickup was sc...[full review]

Company response to Faith Williams's review:
Given the nature of the business, the moving industry is vulnerable to last minute changes. Unforeseen circumstances are liable to occur especially...

I don't like to write bad reviews. In fact, I still tip well at restaurants when the service is bad. I always think "maybe they are having a bad da...[full review]

Company response to Concerned Mover's review:
Colonial Van Lines would like to take this opportunity to express our regret in hearing of your dissatisfaction of your overall moving process. It ...

Just a bunch of crooks.  They deliver the furniture in the middle of the night, tell you that you are signing for delivery only -- not damages...[full review]

After reading horrible reviews of all moving companies I was scared to even use them and considered using a Uhaul to move my stuff again as I have ...[full review]

Company response to Chris Brooks's review:
Upon accepting your request for us to perform services, we had all intentions of providing a smooth transition to your new surroundings and providi...

I'm sorry this is long but I hope this stops someone from getting hustled by this company it's just a big SCAM just to get as much money as they ca...[full review]

Company response to Parrish Antonio's review:
We noticed unfortunately that we weren't able to execute your relocation. We do appreciate your business and we regret that we were unable to perfo...

I am just going to post the letter I just wrote to them. It about sums everything up: Dear Colonial Movers,    Early this April my mother...[full review]

Company response to Shane Hockin's review:
Colonial Van Lines would like to take this opportunity to express our regret in hearing of your dissatisfaction of your overall moving process. It ...

Hi ALL, YOU SHOULD READ THIS BEFORE YOU CHOOSE Colonial Van Lines.1. Sales Person will attract you will ALL Binding Estimate - Not to Exceed amount...[full review]

Company response to Arunkumar Mathavan's review:
On Behalf of the team at Colonial Van Lines we want to extend our apologies for the troubles you underwent moving with us. We are making genuine at...

DO NOT USE!!! EVER!!! This company made promises and even put in writing on their contract that they would pick up by 4/19 and the day came and wen...[full review]

Company response to Josh's review:
It was always in our intention to provide you with the most exceptional service ensuring a smooth transition to your new surroundings, as we defini...

In my 1st review about Colonial Van Lines I expressed my unsatisfactory experience with them. Although I am not please with the service rendered I ...[full review]

This is not exaggeration nor hyperbole: This is the worst company I've ever dealt with.  They promised a pickup of 11/8 and a delivery of 11/1...[full review]

Company response to Joe's review:
Our records indicate our office has made contact in regards to reconsideration of your claim. Colonial Van Lines wishes to extend sincere apologie...

Back in February, I contracted COLONIAL VAN LINES to move some furniture from Hereford, TX to Mount Vernon, WA in April - approximately SIX WEEKS a...[full review]

Company response to Jolie Estes's review:
The moving industry is one of a dynamic nature. The terms & Conditions included in the documentation you received during your booking process w...

I checked over 25 companies online for the best overall rating and price per pound to move my mother's precious cargo.  I say precious as thes...[full review]

When my boss told me that he was moving me from Manchester to our new office in Birmingham, I wasn't exactly jumping for joy. So naturally, it took...[full review]

I didn't want to be the girl who struggles to get things into the dorm with the help of loud parents. So, I asked my mom to hire a professional mov...[full review]

I am the type of person who waits until the last minute to do pretty much everything. So naturally, I kept putting off the need to hire a moving co...[full review]

After reading some bad reviews about Colonial Van Lines, I was ready to take my business elsewhere. However, just when I was looking into hiring an...[full review]

Colonial was actually the best experince I've ever had with a moving company. I've never written one of these things before but I was literally blo...[full review]

We moved from Indiana to Michigan a month ago.  Colonial Van Lines was my fisrt and hopefully LAST moving company I ever have to deal with.&nb...[full review]

Company response to Nancy Walda's review:
We appreciate your business and would like to extend our deep apologies for the events that occurred ultimately tainting your judgment of our compa...

Dear Colonial Van Lines - I'm very happy to have found movers who didn't say they'd charge me one thing and then I get charged something else compl...[full review]

Well, I'm glad that I didn't actually have an experience since half of the reviews are bad. Wish I had seen them earlier. They took my deposit and...[full review]

Company response to Daryn Kobylinski's review:
It was always in our intention to provide you with the most exceptional service ensuring a smooth transition to your new surroundings, as we defini...

So far, they're great. They just picked up my load yesterday and they got done in like 2 hours. I saw how careful they were when they put everyth...[full review]

With the exception of my cat almost running out several times duringf the course of the move-out, it was fine. (I learned my lesson...when they cam...[full review]

The move cost exactly as much as quoted.  The movers shows up a little late but it was within the time frame originally promised.  They c...[full review]

My cousin used Colonial Van Lines last summer and she gave me the number because she really liked them. I also had a very good experience with Colo...[full review]

I hate moving with a fiery passion and I'm still in disbelief that a company like Colonial exists. They were amazng. I had absolutely no trouble wi...[full review]

Company response to laz dominguez's review:
Colonial Van Lines is pleased to hear of your positive moving experience. We appreciate your shared feedback and it was pleasure catering to your c...

They did pick my stuff on time but i was told that they are gonna deliver on the 1st of march and now they tell me that they don't have the ETA on ...[full review]

Company response to anuradha thapa's review:
Our company makes no attempts in misrepresenting information or misinforming our customers in reference to the services we provide for the moves we...

I had a very positive experience with Colonial Van Lines. I was very nervous after reading lots of horrible reviews but I found the same negative r...[full review]

The thre guys from colonial van lines that moved us show up 10 minutes early to our place and got to work immediately. They had a good attitude abo...[full review]

Company response to Jennifer Smith's review:
Jennifer, thank you for sharing your positive moving experience with the public. It was a pleasure catering to your move and we wish you all the be...

We recently bought a house in New Britain, CT and I was worried about our move, but after watching the movers working my anxiety quickly dissipated...[full review]

Company response to Alicia Green's review:
Alicia, Colonial Van Lines wishes to extend gratitude for the time you have taken to share your positive experience. It was our pleasure to cater t...

My move is going in to two weeks late.  I was not told what the hold up was until amost a week in.  There appear to be no attempts to rec...[full review]

Company response to Dr. Renay Scales's review:
When reserving moves, it is always in our intention to provide our customers with the best possible service and create a positive experience while ...

they was supposed to pick up my stuff on the 24-25 they fail to even call. when i called on the 24th they had no truck supposed to come out i was a...[full review]

Company response to Derek Jones's review:
Derek, Colonial Van Lines sincerely apologizes for the delay occurrences hindering execution of your relocation. Given the nature of the moving ind...

The move out of my old home went very well, however the movers who moved me into my new place were a little late. It was only a little more than an...[full review]

Company response to elaine roletta's review:
Colonial Van Lines thanks you for sharing your wonderful moving experience with the rest of the public. As we always strive to ensure our customers...

I don't think I've ever moved where the movers were there at the time they said they'd be. I almost expected them to be 6 hrs late but they were ac...[full review]

Company response to alan johnston's review:
Alan, Colonial Van Lines appreciates your input and the time you have taken in sharing your positive moving experience. We wish you the best of luc...

I watched as all my stuff came off the moving truck. EVerything looked the same as when they'd packed it up. No damage. I don't know how they packe...[full review]

Company response to steven mcdonald's review:
Steven, We are please to hear of your satisfaction with the moving services our company provided for your recent relocation. We appreciate your bus...

Colonial Van Lines was meticulous in the way they handeld all my belongings. They put mas down on the floors of my apartment building and in the lo...[full review]

Company response to David Howard's review:
David, The Colonial Van Lines team thanks you for your time in regards to sharing your positive feedback with the public. We appreciate your input ...

I had a really easy time with Colonial. The movers who came loaded everything onto a truck in just under 3 hrs. I wasnt sure the truck would be big...[full review]

Company response to mariah rodriquez's review:
Mariah, Colonial Van Lines thanks you for your time in regards to sharing your positive feedback. We appreciate your input and are pleased to know ...

Unfortunately my Mom didn't bother to read the other reviews on this website, and now I'll be loading up a U-Haul in the middle of the night so she...[full review]

Company response to Gabriel Covert's review:
Linda & Anthony, We noticed unfortunately that we weren't able to execute your recent move. We do appreciate your business and we regret that w...

WORST experience ever. The salesperson was "all about helping military families" and followed up with us consisitantly then when it came down to mo...[full review]

Company response to Jennifer Ferrer's review:
One of our main goals is to be able to provide the most impeccable moving service there is. We regret to hear of your expressed displeasure with Co...

The movers showed up 2 hours late (kind of annoying but understandable I guess bc it was snowing). They did call, however, and when they got to my ...[full review]

Company response to joshua rollins's review:
Joshua, We are please to hear of your satisfaction with the moving services our company provided for your recent location. Thank you you for taking...

Contacted them for a moving quote. Person that contacted me was extremely chatty and "jovial" until I questioned the way the quotes were generated ...[full review]

Company response to Nancy's review:
Colonial Van Lines regrets to hear of your dissatisfaction with our moving services. We wish we could change such an unpleasant experience, however...

I contacted several moving companies and CVL had the best customer service over the phone. IT WAS ALL A LIE!!! I was quoted one price and was assur...[full review]

Company response to Julie Sejour's review:
Colonial Van Lines does not believe in misrepresenting information or misinforming our customers. As it relates to the total cost of the move, we a...

First the movers themselves (Anthony Davis and his crew) were excellent. CVL however is a shady, BS, dishonest bait and switch company. Teddy give...[full review]

Company response to Jerome Stremski's review:
Dear Sir/Madam: Thank you for choosing Colonial Van Lines as service provider for your recent relocation. Our team at Colonial Van Lines has rev...

We contracted Colonial to move us from NY to Texas in November 2011. We told them we wanted a move date of January 19 or 20, 2012. They would not...[full review]

Company response to Donna's review:
Our company has reviewed your posting and although it reflects a less than positive experience of your interaction with Colonial Van Lines, we appr...

My initial experience with this company was great. Diane was very nice and attentive while earning my business. My original pick up was scheduled f...[full review]

Company response to Robin Taylor's review:
Colonial Van Lines regrets to hear of your dissatisfaction with the services provided in your recent location. It was always in our intention to pr...

I booked this move with a BINDING contract of 1797.00 BINDING. I was informed that this was based upon WEIGHT, which was guesstimated to be 3010 p...[full review]

Company response to Leslie Rodgers's review:
We have reviewed your submission and located your account in our database. We noticed unfortunately that we weren't able to execute your relocation...

The estimate was 1900 for 3000lbs. We knew the weight would fall well below that since we had moved 3 months prior and that was the weight but now ...[full review]

Company response to Jason Baxter's review:
Jason, Our company has reviewed your online submission and located your account in our database and we wish to express our regret to hear of your u...

My parents and I used Colonial Van Lines for my move into the dorms and it went pretty well. The guy I spoke to on the phone’s name was Joseph ...[full review]

Company response to beth schaffer's review:
Beth, We are please to hear of your satisfaction with the moving services our company provided for your recent location. Thank you you for taking t...

Definitely a good experience. My husband and I are both in the Navy and we don’t have time to call around for quotes. I put my moving info in onl...[full review]

Company response to cristine hong's review:
Cristine, We are please to hear of your satisfaction with the moving services our company provided for your recent location. Thank you you for tak...

I can not stress this enough. Do not use COLONIAL VAN LINES. You will have: 1. POOR CUSTOMER SERVICE 2. NO CONTACT WITH COMPANY DURING MOVE 3...[full review]

Company response to Brian's review:
Colonial Van Lines has reviewed your online submission and located your account in our database. We wish to express our regret to hear of your diss...

Ok, when I spoke to the moving coordinator guy on the phone, he told me that if I had a good experience, I should post it up here. I did so here it...[full review]

Company response to Rinele Colomba's review:
Rinele, Colonial Van lines appreciates your input and the time you have taken in sharing your positive moving experience with the public. We are pl...

The worst moving experience ever! Did not receive original or final weight paperwork to show where I supposedly went over my weight quote. I had t...[full review]

Company response to Richard's review:
One of our main goals is to be able to provide the most impeccable moving service there is. We regret to hear of your expressed displeasure with Co...

I hired them and the sales rep agreed to the dates the 21st and 22nd of Jan. When the paperwork came it said 20th and 21st and the quote of $1300 w...[full review]

Company response to Whitney's review:
Our company has reviewed your online submission and we regret to hear of your dissatisfaction with the service provided and the overall interaction...

I’m happy it’s finally over. I’ve moved a few times and never had a good xperience. I wasn’t looking forward to the move because I’ve ha...[full review]

Company response to matt grossblat's review:
Matt, Colonial Van Lines thanks you for your time in regards to sharing your positive feedback. We appreciate your input and are pleased to know yo...

resolved disputed issues with Colonial Van Lines to my satisfaction with them giving me the amount negotiated with resolved disputed issues with Co...[full review]

I've had terrible moving experiences in the past with large companies. Movers have lost my stuff, it has arrived with water damage and I've had ...[full review]

Company response to Ryan O' Malley's review:
Ryan, Colonial Van Lines thanks you for your time in regards to sharing your positive feedback. We appreciate your input and are pleased to know yo...

I've moved a lot for work in the last few years and never wrote a review but this is best experience I've had. The moving coordinator I spoke to on...[full review]

Company response to tasha perez's review:
Tasha, We are please to hear of your satisfaction with the moving services our company provided for your recent location. Thank you you for taking ...

worst ongoing experience of my life. This is the most dishonest, rude, lying bunch of people I have ever encountered. My tables were smashed beyond...[full review]

Company response to ceciliarenee marshall's review:
Sheila, we have reviewed your posting and located your account. We regret to hear of your unpleasant experience in duration of your relocation and ...

The thing that caught me off guard with Colonial Van Lines is how honest everyone is, especially after I saw on here that some people had a problem...[full review]

Company response to bryson schmit's review:
Bryson, We are please to hear of your satisfaction with the moving services our company provided for your recent location. Thank you you for taking...

I put my info in online and got a few different calls with quotes but Colonial Van Lines gave me the best price. I read some reviews with different...[full review]

Company response to Jessica Richardson's review:
Jessica, Colonial Van Lines thanks you for your time in regards to sharing your positive feedback. We appreciate your input and are pleased to know...

To start off with this company has put me through pure hell. I hired Colonial Van Lines to do my move from Michigan to Oregon. When I first inquir...[full review]

Company response to fouad's review:
Fouad, Colonial Van Lines would like to take this opportunity to express our regret in hearing of your dissatisfaction in your overall moving proce...

This was the worst experience ever. Colonial van lines contracted this move to a fly by night company. The entire experience was a nightmare. When...[full review]

Company response to Lynda's review:
Lynda, we regret to hear of your losses as well as the dissatisfaction you have expressed in regards to your relocation process. We will definitely...

I've relocated over 10 times across country and this was by far my worst experience!!! Do not use this moving company. They are extremely dishones...[full review]

WORST MOVING EXPERIENCE I EVER HAD!!! DO NOT USE THIS COMPANY. I HAVE MOVED TWO OTHER TIMES WITH CORPORATE MOVERS AND THIS COMPANY IS SHADY TO SA...[full review]

Company response to Elaine Gabriele Kula's review:
Elaine, Colonial Van Lines has reviewed your online posting and we regret to hear of your dissatisfaction with your moving experience and the damag...

DO NOT EVER USE this Company this mr Zimmerman was such a sweet talker he kept giving us different quotes finally had one my brother could pay for ...[full review]

Company response to Mary Ann Amspaugh's review:
Mary, we regret to hear of your dissatisfaction with the service provided by Colonial Van Lines in your recent relocation. Upon review of your onli...

The moving company started out amazing. I was given a great price, and told it was a "binding not to exceed" contract. My move was set a 5005 pound...[full review]

Company response to Kimberly Phillips's review:
Kimberly, Colonial Van Lines has reviewed your online submission and have located your account. We regret to hear of your expressed displeasure wit...

Horrible experience. The worst customer service of my life. They low ball the quote to get your business and then try to slap you with 35% increase...[full review]

Company response to Linda Sobecki's review:
Linda, in response to your posted complaint, Colonial Van Lines would like to take this opportunity to express our regret in hearing of your dissat...

Colonial van lines low balls their estimates and then attempts to charge you double to get your furniture. You have to pay in full before they unl...[full review]

Company response to KM's review:
Stacey, we regret to hear of your dissatisfaction in regards to your relocation process. We have located your account and will definitely like to p...