We moved from Florida to Wisconsin on March 24, 2013. The driver, Michael, called 2 days before the move to see if they could come a day early. We told him it was okay. He came by himself becasue his helper did not show up. We had everything packe...[full review]

NEVER use this company!!!  They created a total moving NIGHTMARE for myself and my family !!!  They are totally unprofessional and incompetent.  The driver (Tony Medina) was the WORST with his extremely bad attitude, unprofessionalism, disrespec...[full review]

It's difficult to put into words....This experience was horrendous.   Last spring, my family and I moved across country from Nashville, TN to Los Angeles CA. We were picked up on 3/9/12 and were not delivered until 4/14/12. They held our belonging...[full review]

I am discovering we have fallen in the same situation as many others who have left reviews for this company.  I should have known things would not go well when they scheduled a Sunday delivery.  My husband made the contract with this company.  If ...[full review]

We moved from Minnesota to California in June 2012. We hired Colonial Van Lines for the move, and they gave the job to Best Price Moving & Storage, Inc. The movers picked up our household goods on June 10 and were delivered on June 28. We paid co...[full review]

The movers showed up late to pick up my goods.  The crew was having internal fights amongst themselves and were all going to quit because they were unhappy with the company. I told by the movers they would be at my location in TX in 4-5 days.  To ...[full review]

My experience with Colonial was not at all what I expected. The reason why I went with Colonial over other similar offers was that Tracey Brown, moving consultant, assured me that she would be my main point of contact throughout the whole process ...[full review]

From the minute I signed contract, not one thing happened as promised or expected. HORRIBLE, HORRIBLE, HORRIBLE company with no care or concern for the customer. I paid for a full-move (packing, materials, moving, etc.).  They sub-contracted my mo...[full review]

Set up the move, and within the 1st day, they changed the pick-up date and delivery date.  After 3 reschedules, the truck arrived already half full and couldn't take my load.  SO, they wanted to reschedule AGAIN, and $1900 quote jumped up to almos...[full review]

The quote was estimated way too low, but I did not realize this until about a week before the move. I was promised a pick up window of two days, the pick up happened the day after that.  My delivery date was a window of 2 weeks and the delivery ha...[full review]

I contracted with Colonial Van Lines to move the remains of my recently deceased father’s household from Michigan to my home in Florida on July 22 2011 between 10 am and 2 pm.  I called at 220 pm to be told they were 15 minutes away and they would...[full review]

We hired Colonial Van Lines to move our things from Seattle, WA to Coral Springs, FL. We were told out belongings would arrive in 2 weeks. In reality, it was 3 weeks after our pickup date!!! I deserve some compesation for their lateness. Filling a...[full review]

This was the absolute worst company I have EVER hired. They quoted us at $1500, but when they showed up to move us, they changed the price to over $5500. Not only were the employees rude, the "manager" was absolutely unprofessional, mean, and used...[full review]

RUN, DON’T WALK AWAY FROM COLONIAL VAN LINES! Not only is Colonial Van Lines the worst moving company I have dealt with, they represent the single worst experience I have ever had with any company.  While I would expect some damage and/or breakage...[full review]

I was contacted by Colonial Relo in mid October after putting in an online request, I would have preferred to have been able to be at my house to have an estimate completed on sight.  However, we had already relocated out of state.  I was given an...[full review]

I'm sorry for the delay in doing this review, but I've been busy repairing and replacing my damaged furniture, as well as replacing the property that was missing or stolen during my horrible Colonial Van Lines Moving experience last year. But then...[full review]

  The majority of the furniture items moved by Colonial were either scratched or dented in some manner.  Movers insisted on dragging the refrigerator across the wood floor in the dining room and damaged it as well.  Their offer was only $366.00 i...[full review]

I hired this company to relocate me from Memphis,TN to Myrtle Beach, SC.  I was contacted by numerous moving companies because of an online request for information.  I did choose this company to complete my move, albeit after careful consideration...[full review]

I was told my pick up date was goping to be on Oct 27 0r 28th. After not hearing form them on 26 or 27th,I was frist told that the truck had broken down after not hearing form them later that day I was told the last pick up had more items then the...[full review]

After paying over three thousand dollars for a move that was delayed,  I wound up having to put my belongings into storage, and wound up finding out that after I signed the papers that I am not elgible for getting damaged payments for items broken...[full review]

I have never seen such a poorly run organization.  My pick up took 16 hours to load 6,600 lbs - 90% of which was already boxed.  They were supposed to pack the china and the kitchen but at 11:00 PM I just did it myself because otherwise we weren't...[full review]

DON'T EVER use this company for moving.First of all they were two days late picking up my items and two weeks delivery. The pick up was two days late and I needed a Power of Attorney at my house since I already left. They called me on the way down...[full review]

PLEASE READ THIS WHOLE STORY Our materials were picked up on September 17th in Ohio and was told it would be delivered on September 24th.  They never called on the 24th and we reached out they said the 26th. Never called on the 26th and said it wo...[full review]

Around the middle of May I went online and searched for van lines for my move from Florence, SC to New Albany, MS at the end of June, with storage for 30 days since my home in MS was being renovated.  I filled out a form requesting quotes from van...[full review]

Could not believe that there is a company that preys upon customers during such a vulnerable stressful time. Well, I found the company that did just that, Colonial Van Lines! I was told by Renzo Zamora... And I Quote, "your move will not cost you ...[full review]

Worst service ever already got my attornies dealing with these unprofessional company with its employees they quote you a price and once you agree the price triples. WILL NEVER EVER recommend to anybody to use this bull company. They are a scam th...[full review]

I will start of by saying this...I am a law abiding citizen. My husband and I have worked hard for everything we have and we were not blessed with deep trust funds from our families but I am thankful for that because it has molded us into who we a...[full review]

colonial van lines are the worst movers ever, even aliens can even do a better job our dining tables were scratched all paint came of we reported  a stolen 1500 dollar tv and a stolen 500 dollar monitor and 100 dollar stolen printer everything was...[full review]

My pick up date was aug 15 they came aug 16 and were 10 hrs late and never called. They requested $500 which I was told we pay upon delivery it took them 3 hrs to load my stuff and the drive said because of my pool tbl it would make my load whic...[full review]

OH MY GOD! I WISH I HAD READ REVIEWS BEFORE HIRING THIS TERRIBLE COMPANY! SEVERAL PIECES OF  FURNITURE ARE SCRATCHED, BROKEN LAMP SHADES, BROKEN PICTURES, BENT METALS, WRINCKLED CLOTHES, USED MY NICE COATS S AS PACKING MATERIAL .... I AM SO MAD! I...[full review]

I would like to add a small note to tell everyone out there to avoid Colonial Van lines as these guys outright cheat and trick u. My moving quote was supposed to be based on weight... but when pick up when the driver realized that the weight would...[full review]

Signed up with colonial vans after requesting a quote while on the phone we gave a deposit of $992. Big mistake! We were told everything would be by weight. When I called to update the list I had to pay another $694! I then called back to add addi...[full review]

DO NOT call or contact this company, I received multiple calls from this company and after I told them to remove me from their list as I was going a different route they kept calling me on a daily basis.  After I asked to speak to a manager the ma...[full review]

I had my things moved.  First off, the crew was late arriving and did not leave until 1:30 am and I had to get on the road the next day to drive to California.  Second, when they delivered my things, my kitchen chairs were damaged, My scooter mir...[full review]

The movers were scheduled to arrive between 4 and 6pm on the day of the scheduled move (which we only knew about because we kept calling them).  However, at 1pm on the following day the movers had yet to arrive.  When we were finally able to reach...[full review]

I hired these people to make a move from SC to NY, when I spoke to their representative Karlos, he was very nice.  However, that was the last time anyone was nice .  My household goods were picked up very very late late as in days late.  I paid fo...[full review]

I'm only giving them one star because zero is not an option. I really wish I would have checked out the reviews here before using this company.  We are still waiting for the arrival of our 3-brd apartment move. It's been 35 days!!! I'm going to ...[full review]

I contracted with Colonial Van Lines to move my daughters furniture from South Carolina to California.  The delivery was to a storage facility so I needed to coordinate with driver so I could take time off work and meet him at the storage.  As it ...[full review]

Horrible experience! I'm in the military and had to move a certain date. No one told me the date they gave me was "flexible." They didn't even call me the day of the move to tell me they weren't able to move me that day. It took them 4 days to fin...[full review]

Wow i wish i had read all these bad reviews before i hired colonial van lines. The price of my move has not gone up yet, but they were late picking up my stuff. moved my move out date from the 25th of july to the 26th then the moving company showe...[full review]

hired for aug 1-2. paid deposit. booked flights to depart August 5--plenty of time. THEN got a call requesting we push back pick up till aug 3-4. assured me no later, and assured me delivery within 5 days.this was a mgr. He offered us 65.00 as com...[full review]

First started with a promise of a pick up on Sat. They called friday to inform me that they couldn't do it til Sunday (EASTER!) When I booked the trip I told them that the weight was less than 2000lbs- it was the same things I moved down there so...[full review]

I was given a 48 hour window in which they would pick up the items in my apartment.  They did not find a truck in my area for the pick up.  I had driven back to Kansas to be at my apartment for the movers and they never showed.  Getting in touch w...[full review]

Do not use this Colonial Van Lines. During our tramatic experience with Colonial Van Lines we decided to start to looking for reviews.  A little backwards we know, but because we had never relocated before we went with the Best company for the mon...[full review]

I wrote an email letter to Colonial Van Lines 2 weeks ago.  Here is the letter: From: Cyndi Mxxxx Sent: Wednesday, July 11, 2012 6:25 PM To: info@colonialmovers.com Subject: complaint   To Whom It May Concern:          On April 25th I contra...[full review]

Everyone that worked with Colonial did an exceptional job. I would not hesitate to use them again. All of my furniture and belongings were delivered and in same condition. The movers were very nice and hard workers. They took extra time and care f...[full review]

This is the worst company ever. They lied about my pickup and delivery date. When they did show up it was 6 hours later than they stated and did not give me a notice. The started loading my things at 6pm and did not complete load until 5AM the nex...[full review]

MOVING and RELOCATION SCAM Colonial Van Lines of Braintree, MA Colonial Van Lines, Colonial Movers, American Van Lines, All Coast Transport and all associated telemarketing companies should be avoided. I hope that someday the families of Colonial ...[full review]

Ths was the worst experience of my life!!!!!!!!!!!!!! Pick up was late was triple charged when my stuff finally got here. The driver was drunk!!!!!!He called me an IDOT!!!!!!! Now I can't get anyone to call me back or get any money back. DO NOT HI...[full review]

Worst Company Ever!! Do Not Use This Company!!  Gave low figure at first then charged twice as much when develivered.  Will not give you your furniture until you pay what they say.  Damaged furniture, filed a claim and still after 10 weeks have no...[full review]

After signing a contract with Colonial and then reading these reviews I nearly had a heart attack. It turns out that my moving experience wasn't as bad as many others' experiences, but it was not without bumps in the road. From the beginning, I di...[full review]

Me and my girlfriend were in a bad situation. We refused to pay rent because our landlord didn't keep his promises when we moved in. So when we decided to break the lease and move out, he only gave us 4 days to clear the premises so someone else c...[full review]

moved from Texas to Florida. It took 4 attempts to get someone to pick up my furniture. I lost a day and a half from work due to their inability to follow a schedule. Finally picked up on 4th attempt and was late then. A month and a half later my ...[full review]

How this company is still in business is beyond me!  They are absolutely horrible to deal with!  Promised to arrive on a certain date.  I even offered to pay the extra $$$ to guarantee the pick up date, but was told it was not necessary. I called ...[full review]

Worst experience I have ever had with ANY company in my life.  Never moved accross country or needed long distance movers. They talked down to me for not knowing what to do from the 1st call. As if this is something that people do all the time. Ke...[full review]

This is the very worst company i have ever dealt with  They never showed  to pick-up my house hold goods, No one except a customer service agent would talk to me. I called in a 4 day period 91 times I have the Verzion phone record.I sent 11 emails...[full review]

I have had a horrible experience with this company and wish I would have looked at these reviews before siginging a contract with them. The movers themselves were nice and were in and out within an hour, but I have yet to see my things. They were ...[full review]

From the very beginning of this move it has been nothing but a hassel.  The blatently lied to me about the upfront cost of they hide behind the fine print of their contract.  READ BEFORE YOU SIGN!!  The movers never called to verify pickup time an...[full review]

This is by far the worst moving company I have ever delt with. They were not only late for pickup but are currently late for delivery. I have been staying in my home with no furniture for my family and I have an infant child. The customer service ...[full review]

BIGGEST MISTAKE OF MY LIFE IS BOOKING COLONIAL, I AM STILL WAITING FOR MY THINGS AFTER MORE THAN 2 WEEKS I booked Colonial to transport my furniture from Cleveland to Seattle. The representative on the phone promised that they would deliver the f...[full review]

Slick salesmen! Be very careful!! My advice: STAY AWAY! I was told by the salesman, Carlos Stevenson, that my belongings would arrive in CA 5 to 10 days from pickup. I was not informed about ‘business’ days at point of sale, nor was I informed abo...[full review]

Forty minutes prior to the truck scheduled to arrive, I was notified that there would be no truck coming, and the earliest one would be available  in 3-4 days. We were on a tight time frame, as we were both starting jobs and as a result could not ...[full review]

When I watched the movers pack up my things the other day I could tell they knew what they were doing. They carefully packed up everything and stacked it the right way in the moving truck too. If I had to do it on my own, I would probably just tos...[full review]

My review and experience is pretty similar to others on this page and I wish I had looked up this company before signing a contract with them.       The sales person we worked with, Alex, was very efficient and responsive, which led me to believe ...[full review]

Never showed up.  For three weeks have been feeding us the same answer "have not found a truck yet." Then someone from that company told me that they do not service Wyoming any more.  Really?  Why did you give us a quote and why did you take our d...[full review]

Prior to the move they called to check and make sure everything was as scheduled.  I was assured that the movers would be there.  They never showed.  I had to beg the new tenants of my old home to allow me to store my stuff in their garage soI cou...[full review]

I really liked working with this company until I signed a contract.  The woman that I was working with initially said that I would be talking to her throughout the whole moving process and I liked her.  But she seemed to have vanished once I signe...[full review]

Worst moving experience I have ever day.  They were late to pick, did not get picked up until after Midnight 24 hours after schedule date.  Waited  almost a Monthy for delivey (my things were put in a warehouse for 3.5 weeks, with No explanation w...[full review]

Quoted price was not actual price; actual price attempted to be extorted from me as they were packing.  Quoted pick up day was ignored, they showed up 3 days late, causing headaches with landlord that caused further issue.  Did not pack with pa...[full review]

Company response to KMK's review:
Colonial Van Lines makes genuine attempts in rectifying any situations that may arise during any of our customers relocation and we are always work...

When I was moving to Chicago I wanted to do everything by myself. I bought my own moving supplies and even set up a deal to get a moving truck for cheap. But when I hurt my back in the gym I had to turn to Plan B. This was the cheapest company I c...[full review]