Moving Company Reviews Comparison

Direct Van Lines

Overall Direct Van Lines Reviews Rating: 3 Star Moving Rating
based on 20 reviews

Direct Van Lines States of Operation: Alabama, Arkansas, Arizona, California, Connecticut, Washington DC, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Missouri, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin

Direct Van Lines Moving Rating

Honesty: 2 Star Moving Rating
Experience (Professionalism): 3 Star Moving Rating
Promptness (Hold times): 3 Star Moving Rating
Communication: 3 Star Moving Rating
Appearance: 3 Star Moving Rating

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Licenses & Certificates

Click on the Direct Van Lines license numbers for the government record information:

ICC MC number: 735386
US D.O.T: 1393119
Local State Licenses: not provided
Check the Direct Van Lines BBB Report

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Phones: 866-936-3207
Address: 3010 LBJ Freeway, Dallas, CA 75234
Email:

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Total 20 Direct Van Lines Reviews

Mary
1 Star Moving Rating
Mar 30, 2013
Moved PA to CA
Cross country move

I chose Direct Van Lines for our move from PA to CA because after several conversations with Max they seemed reputable and reasonable.  Max told me it would take 8 -12 days for our goods to arrive in CA.  It took 25 days! Max told me 10,000 lbs. w...[full review]

A.J Patel
4 Star Moving Rating
Dec 28, 2012
Moved PA to KY
Happy Client

When I contacted Direct Van Lines for the first time, I had a pleasant conversation with their customer care executive - Tanya. The crew of Direct Van Lines was personable and efficient. There were 4 stops in my move and they made it as smooth as ...[full review]

Chris Yaller
5 Star Moving Rating
Dec 26, 2012
Moved PA to TX
Rainy day - Great move

It was pouring rain on the day we moved and I was sort of expecting a cancellation, but the movers arrived right on time. We were a bit unprepared for the move, but the guys were very courteous about our lack of organization even though there was ...[full review]

Dan Prigg
1 Star Moving Rating
Dec 09, 2012
Moved TX to WA
total Scam

this was a scam from beginning to end. The original quote was nearly half what they end up charging me. They change their policy for payments without telling me. It took me days to get a hold of anyone and when I do, they havent even started shipp...[full review]

MaryBeth Moore
1 Star Moving Rating
Dec 06, 2012
Moved CT to FL
NEVER use this company!!

DVL is the most dishonest company there is. Do NOT use them!! My original quote was $2400 which then jumped to $3740 at pickup. Sales rep was quite nice and returns calls until they  get your money. They wont take credit cards or checks because th...[full review]

Liane
5 Star Moving Rating
Dec 05, 2012
Moved KS to IA
Excellent

This company did an excellent job. They were able to keep all my things in great shape during the move and met all my expectations. I will use them again in the future and recomend them to you other people. Any detailed questions feel free to emai...[full review]

Brad Durst
5 Star Moving Rating
Dec 04, 2012
Moved VA to CA
Retirement

My wife and I were moving to CA from VA - we couldn't bare the cold weather anymore. Our children moved out west years ago and we decided to join them. While I was making a decision with what company to use I came across Direct Van Lines. I have t...[full review]

Karen Brown
1 Star Moving Rating
Nov 28, 2012
Moved IL to NC
THE WORST MOVER EVER!

After filing a complaint with the Better Business Bureau, I was contacted by them stating the company would help and to contact Direct Van Lines, customer service manager KATIE.  Everytime I called a woman would say Ïcan't hear you, call back in 1...[full review]

doris williams
1 Star Moving Rating
Nov 28, 2012
Moved NJ to PA
a nightmare with this moving company

My daughter found Direct Van Lines on line. What they do in give you a cheap quote so that you will select them, then they change the price on you when they get your furniture on the truck and holds it hostage.. They called me and said they would ...[full review]

Karen
1 Star Moving Rating
Nov 22, 2012
Moved IN to NC
Horrible Experience

After much research and talking to companies, I chose Direct Van Lines based in Irving Texas.  I was given a "binding" quote of $1700.00.  I arranged pickup 2 weeks in advance to ensure a speedier delivery, as "Barry " recommended.  He told me it ...[full review]

Monte
5 Star Moving Rating
Oct 21, 2012
Moved ME to CT
Well Done

This company is good. They are the best moving company I have used yet. It only took them 45 minutes to load up. They were on time. They got the stuff their in good shape with no problems. I have absolutly no qulams whatsoever. I appreciate good c...[full review]

Matt Henderson
5 Star Moving Rating
Oct 11, 2012
Moved NJ to IL
Outstanding! Friendly, careful, courteous

A pleasure to use Direct Van Lines, This was the best move ever...I am actually looking forward to my next move with Direct Van Lines; I could not be more pleased with the way this move went. Your movers were very quick and very professional. The ...[full review]

LK
1 Star Moving Rating
Sep 07, 2012
Moved IL to FL
THE WORST EXPERIENCE...EVER

This was, by FAR, the worst experience I've ever had. Period. They sell you the absolute world. Make you feel like you're friends. Give you an honest and fair quote. And come move day - IF they show up which they didn't for me - it's an absolute n...[full review]

Jonathan S.
4 Star Moving Rating
Sep 03, 2012
Moved TX to NY
Solid move

my family and I decided to move back to the east coast, back to longisland.  We've moved before so I remember the hassles of the moving process when we came to texas.  I remember receiving overchages on the spot last time and I want people to read...[full review]

RK
1 Star Moving Rating
Aug 22, 2012
Moved IL to TX
Damaged Furniture - No Response

Prior to being paid, they were very helpful and promptly returned our calls. The movers were very late and it turned out to be a different company doing the actual moving. They damaged our furniture and Direct Van Lines never would respond to our ...[full review]

Cole Entress
1 Star Moving Rating
Aug 20, 2012
Moved NJ to CA
Good salesperson...Bad everything else

When I talked to Sam at Direct Van Lines, I was led to expect a professional, full-service move done by a well-operated private company. They weren't the cheapest moving company available, but they did seem to have decent online presence.  Now, as...[full review]

Review with image Review with attached files

Jerry W
1 Star Moving Rating
Aug 20, 2012
Moved IL to FL
Direct Van Lines -- Don't Use

Absolutely the worst business I have ever dealt with - deceitful, misleading, dishonest, etc. They get your business with a low ball quote, then raise the price when they actually do the work. They subcontract to others without your permission so ...[full review]

Very disappointed
1 Star Moving Rating
Aug 06, 2012
Moved MI to TX
HORRIBLE CUSTOMER SERVICE

When I first spoke to John at Direct Vanlines he was very helpful, professional and most important... east to contact. Everything changed however the moment I paid the deposit. From the time I paid the deposit I could no longer reach John and coul...[full review]

Kathy Clemens
1 Star Moving Rating
Jul 19, 2012
Moved TX to AL
Horrible, Horrible Thieves!!! Don't Use!

They lied about pickup and delivery times just get the business.  My parents had no idea where their stuff was for 10 days and then when we threatened them they finally delivered and a bunch of stuff was broken and stolen. Yes, that's right, STOLE...[full review]

charles c
5 Star Moving Rating
Jun 12, 2012
Moved TX to FL
Excellent Customer Service

I am a navy pilot and my wife and I are nearing the end of our stay in corpus christi, tx.  We surveyed different options and decided on Direct Van Lines.  Our needs at this time were particular, we would be moving soon (in less than two days) and...[full review]

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