United States Van Lines

First:  the only reason I'm giving this company a rating of one star is that there is no way to give them no stars.  In my opinion they should not even be in business!  Second: a word of warning...when you are moved by a moving company be sure to ...[full review]

This is a very unprofessional and untrustworthy company.  Avoid them at all cost!  They charge upfront for services that they never provide (e.g. packing boxes that do not materialize, bigger trucks that are not sent, etc.).  They charged addition...[full review]

the moving company are bunch of rats they promise all but they are dishonest and on top they do not pay for any damages or lost items they are not loyals i would not recomend them lalalalalalalalalalalalalalalalalalalalallalalalalalalalallalllllll...[full review]

Was told also that when I call for pick up it would be 2 weeks from the day I called. Didn't happen. Was told my storage cost was one amount, but come to find out it was more,  just like my moving cost. After MANY phone calls proved that they were...[full review]

1. Was told to call 2 weeks prior to time furniture should be delivered.  (Was in storage until I could purchase a new home)  Took 20 days to get my furniture delivered and I had to buy items in order to cook and stay in an empty house. 2. Was tol...[full review]

This company is by far the worst company I have ever had the displeasure of dealing with in my entire adult life. Everything was great as far as returning calls and promptness of answering questions until they picked up my furniture. Once they pic...[full review]

  DO NOT USE THIS COMPANY!  I selected United States Van Lines when I needed to move because of their reasonable quote and initial professionalism on the phone, and I REALLY REGRET the decision.  I scheduled my move with Edison Ulloa and informed ...[full review]

Move not arrived on date advise.  Furniture was wrapped and protected on pick up.  Two year new furniture delivered uncovered and damaged.  Jammed in a van too small. The van showed up and checking to see what it looked like inside of a van notice...[full review]

When I first contacted this company they were incredibly helpful, nice, and professional.  Until I gave them my $1276.67 deposit! My whole experience with American Van Lines since then has been so negative!  I was moving across the country from NC...[full review]

Company response to Shane's review:
As our company performs vast moves nationwide and the vulnerability of the moving industry delays are likely to occur therefore impeding our abilit...

They called me when they found out I was moving.  They asked for a deposit up front and then you never hear from them again. A total rip-off of a company.   This industry is swarming with thieves and scum and these guys are at the top of the list....[full review]

Company response to Hal's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

We used this company for a local move a few year ago and no real issues. This time used them to move our graduated daughter from Florida to Virginia. After contract was signed, they called weeks later to say we owed $400 more for fuel surcharges n...[full review]

Company response to R Sells's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

My pickup date was march 17, they finally decided to show up on the 19th at 6:00p. The driver then stated that he had 1 more pickup and a drop off in calif. then my drop off in Phoenix on Friday the 23rd. After the driver left I never heard from h...[full review]

Company response to Tammi 's review:
Unforeseen circumstances are liable to occur, given the nature of the moving industry, causing delays in pick up/delivery of your shipment. Please ...

Had a good experience during pick up but a totally opposite (drove me nuts) experience during delivery. very unprofessional. my stuff came mixed with several other folk's items and i had to physically get in to the truck to identify and recover th...[full review]

Company response to Sen's review:
We regret to hear of your expressed displeasure in your recent interaction with our company in coordinating your relocation as well as the delay oc...

I went with United States Van Lines because they seemed reasonable and we were able to schedule my dates. Order was placed on Nov 25, 2011 for a pick up of Dec 28 - 30, 2011. Dec 28th came around and the truck that was scheduled was full from a pr...[full review]

Company response to Precious Johnson's review:
Our company regrets were unable to secure an agent within the estimated dates provided and the time allowed to do so. Given the nature of the b...

This company was late picking up my belongings from the storage unit and never called ahead of time to meet upon their arrival so I had to leave work last minute because the arrival time wasn't communicated. I tried calling USVL to find out where ...[full review]

Company response to NotAHappyCustomer's review:
Our office is aware of your concerns and our records indicate there has been communication between you and our company as it pertains to addressing...

When I first started shopping around I had read some bad reviews about the company and thought it was just a little bad publicity that every one that deals with lots of customer's will always have some kind of un-satisfied followers... Folks let...[full review]

Company response to Disappointed's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

The worst company I have ever delt with. little to no customer relations, they hove no idea what they are doing. My first delivery date was March 25,2011 last delivery date was April 5,2011 received goods on April 18,2011. customer service did not...[full review]

Company response to Bion B Stewart's review:
Dear Mr. Stewart: Your posting has been reviewed by our team at United States Van Lines and your account was located. We regret to hear of your ...

I was told my furniture would be delivered on the 13 of January and it was not, then I was told it would be delivered on the 22 of January and it was not delivered, no one at United State Van Line cannot give me a delivery date. I don't even know ...[full review]

Company response to Patricia Dixon's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

We set up the date for pick up and they kept moving the delivery date because of Holliday. Pickup was great and ontime. Delivery was 10 days late. Gave a lot of excuses. Never really upfront with us. They didn't want to find a driver just for ou...[full review]

Company response to Jared Wilhelmsen's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

"DO NOT USE US VAN-LINES", I repeat "DO NOT USE US VAN-LINES"...I don't even know where to start. I became so frustrated with US Van-Lines that I considered reporting them to the BBB(Better Business Bureau). First of all they misquoted us on our p...[full review]

Military Stay AWAY! I am an experienced mover and this was my 13th move in 17 years. I was quoted $11,500 for 17,000 lbs and a full move from GA to WA. Was told by my moving expert, Lamar Hoo-Chong, that this would be a "red carpet" and "first r...[full review]

Company response to Experienced Military Member's review:
Cory, United States Van Lines regrets to hear of your dissatisfaction with the services provided in your recent location. It was always in our inte...

DO NOT USE THIS COMPANY!!!! This company says all the right things when you first contact them and from the signing of the contract to delivery of your household good they are incompetent. We can't express the lack of professionalism the employees...[full review]

Company response to Carl Klevesahl's review:
Dear Mr. Klevesahl: We have reviewed your posting and located your account. We regret to hear of your unpleasant experience in duration of your ...

WHOA! Do I feel quite lucky! Thomas Lee from United States Van Line was one of several sales associates that responded to my request for quotes. His initial response was a similar email to the rest, requesting an inventory list be filled out. ...[full review]

Company response to Risa 's review:
Dear Sir/Madam, Thank you for considering United States Van Lines as an option for coordinating you relocation. We regret we were unable to perf...

Very Horrible Experience ... We hired this movers to move my home furniture from Charlotte , NC to Des monies , IOWA . The pickup date is on Sep 23 2011 and First delivery date is Sep 26 2011 . But til now I didn't get my furniture . When I conta...[full review]

Company response to santosh manchala's review:
Your posting has been reviewed by our team at United States Van Lines and your account was located. We regret to hear of your unpleasant experience...

United States Van Lines is a joke. They are so polite and timely...UNTIL you sign the contract. From that point on, they are TOTALLY unreachable and when you do reach them days/weeks later, they are rude and beligerant. When I was trying to can...[full review]

Company response to Mathew's review:
Dear United States Van Lines Customer; Our team apologizes for failing to meet your expectations and reported displeasure with your overall inte...

The movers are 1 week late per my initial conversation with Thomas. Now it looks like they are not calling me and my wife back at all. Our nephew passed away and we are moving his belongings down to CA. we really did not need this horrible service...[full review]

Company response to Dan Beardman's review:
Dear Dan, The United States Van Lines team would like to extend our sincere apologies for the delays that occurred in duration of your moving pr...

This company is totally dishonest. They sell lies and worry most about covering themselves in big contracts. They promised me, for 2 months, a good move. They promised I was entitled to a refund if they didn't move me in the contracted dates. ...[full review]

PLEASE DO NOT USE THIS COMPANY. They promise the sun and the moon, and as you pay your deposit he dishonesty begins. I contracted them to move some office furniture. It took an an act of congress to get a pickup and delivery date and when I di...[full review]

Company response to VW's review:
Dear Mr. Lambert: We regret to hear of your expressed displeasure in your recent interaction with our company in coordinating your relocation as...

All around dishonest company. They changed the original quote price several times. Then to top matters off I had just moved 7 months prior and knew what my exact weigh in was, they came in 500 lbs over trying to tack on an additional $300 to my c...[full review]

Company response to Christy Rhodes's review:
It was always in our intention to provide you with the most exceptional service ensuring a smooth transition to your new surroundings, as we defini...

showed up for pickup a day late. they were in a hurry to load and unload and damaged lots of our things.they lost some items and would not replace anything. they gave the run-around and then just denied any settlement. we only moved a short distan...[full review]

Company response to clay markle's review:
Dear Clay, Our team apologizes for failing to meet your expectations after you trusted us to relocate your possessions. Please contact us so we...

Things missing and broken. Can not replace all the merchandise they lost and cant find. My lifes possesions was in their hands and I will never use United Van Lines again... [full review]

Company response to ps's review:
Dear United States Van Lines Customer, We regret your dissatisfaction with our team. We would like to work with you to create a more pleasurable...

I was initially impressed with this company because they offered a set pick-up and delivery date, and stated they did not employ outside movers. They were friendly until they received the deposit. As the move got closer, I called several times t...[full review]

Company response to mary's review:
Dear Mary, We apologize for not pulling through for you after you trusted us with your relocation. We understand your frustration and disappoint...

I'm not going to write a long review because United States Van Lines has already wasted hours upon hours of my time. To put it short, I would rather carry every single one of my belongings on my back across the country than use United States Va...[full review]

Company response to Brandon Broyles's review:
Dear Brandon, We are deeply sorry for your dissatisfaction with our team. We would like to know the details of your relocation. Allow us to try ...

I was quoted $420 for a move from a 4th floor 2 bedroom loft, (1 bedroom was an office), to a ranch-style house 13.5 miles away. It took the movers 45 minutes to move 42 boxes out of the apartment to the truck using a reserved elevator. It then ...[full review]

Company response to V A Betts's review:
Dear Sir/Madam; United States Van Lines apologizes for disappointing you during your moving endeavor. We understand your frustration. We thank y...

The whole experience is bad, I am moving from New York city Manhattan to Portland OR.The moving company is realy bad choice. First they didn't show up on time, they lost the reserved spot, so they got tickets from Police, the owner of Relo van ...[full review]

Company response to new yorker's review:
Dear Customer, We apologize for the unpleasant experience you had while receiving serviced from our team. We would like to check on the status ...

The move was from TN to TX. I was promised a 10 day turnaround time and in that time, had absolutely no updates whatsoever. No consideration of my time despite 6 calls to get an update and 2 requests for a call back. The "moving" company doesn't c...[full review]

Company response to John's review:
John, We deeply apologize for not accommodating you to the fullest. Please allow us to speak with you about the issues that arose during your re...

Please don't use this company unless you want to have nervous breakdown like me. They lied about everything. They were late to pick up my belongings. The drivers are from Cuba and they don't speak English at all.they destroyed my neighbor's yard. ...[full review]

Company response to Noushin 's review:
Dear Noushin, Our team apologizes for the substandard service you received on our behalf. We are truly sorry to hear of your unpleasant moving ...

I looked up reviews as I talked to the agent on the phone. As I read further into the negative reviews, I attempted to stop the agent from talking to say that I was choosing a different mover based on the research. He immediately became hostile,...[full review]

DO NOT USE United States Van Lines. They were very persistent & professional up to the point of payment of deposit ($1,400). After that point it was very difficult getting anyone to answer or call me back. I spent two hours either on hold or bein...[full review]

Company response to Travis Smith's review:
Dear Travis, United States Van Lines apologizes for not complying to your specific requests. We are sorry that you did not feel satisfied with ...

This is a very bad company. I truly believe the attorney general should get involved with usvl.They have continually lied to us.I will not even go in to detail. Lied about p/u date, lied about delivery, lied about qoute. Now the cost to deliver is...[full review]

Company response to Mary's review:
Mary, United States Van Lines regrets your dissatisfaction as our customer. We appreciate your feedback and would like an opportunity to try eve...

My job was supposed to be transferred from NM to CA so I checked on the internet for moving quotes. Shortly after that I received a call from James Nullmeyer from United States van lines. He quoted me around $2766.21 for my move with a $1314.33 de...[full review]

Company response to Patricia Frisby's review:
Dear Patricia, Our team apologizes for failing to provide you with exceptional moving services. We looked up the status of your move and saw tha...

I used this company to transport my car from Texas to Pennsylvania. It was recommended by "the moving squad" who i was using to move my furniture. They apparently have offices in the same building. The car driver was nice upfront at pickup. marked...[full review]

Company response to Sarah's review:
Dear Sarah, United States Van Lines deeply apologizes for the substandard service you received from our team. We are sorry for the damage cause...

3 weeks late, damaged stuff. Were rude and threatening.I Plan to sue them. Gave 2 hours notice for delivery and threatened to not deliver the stuff if we did not pay in full, the company said we could claim damages later, of course we never got th...[full review]

Company response to Natt's review:
Dear United States Van Lines Customer, Our team apologizes for failing to meet your expectations during your move. We understand your frustrati...

This was the most horrible experience I have had in this country. I kept calling them but the rep will not call me back.And when she did all she would say is "I will give you a follow up call next week". saved 200$ but ended up spending 400$ extra...[full review]

My story is exactly like all of the other reviews written: - original quote very appealing and they even gave me a 'special' - never heard from original salesperson - 5 days before they call to go through a list of your stuff and price doubles ...[full review]

As you've seen from the numerous other reviews, this company has multiple, very concerning flaws. I concur with the other statements from customers regarding the lack of professionalism, inaccuracy, and other issues that are detrimental to a f...[full review]

This is the short story of our NIGHTMARE! We hired USVL and were impressed with salesman Alvin Garcia. He was going to be my life-line from the time our belongings were picked up in CO on 5/5/11 to the time they were delivered and re-assembled i...[full review]

I can not say enough negative things about this company. Let me start at the beginning... They changed our required deposit figure (upward) three times using scare tactics with the threat that "they could not guarantee there would be enough room ...[full review]

This has been a horrible experience. I contracted with them two months in advance thinking I was being very courteous and giving enough time for them to coordinate a mover. Up until the time they collected my deposit, I was getting excellent custo...[full review]

I had a signed contract for my move on June 2/3, 2011. I drove 1,200 miles to arrive on June 1 in GA to be there for the move. I had provided 2 different cell phone numbers where I could be reached during my travels and while in GA. June 3 arrived...[full review]

This company promised too much so we were skeptical. Ultimately went with a competing company because the competition was much more professional. Received an email back from one of their sales people that was horribly rude. It reads: "SO LE...[full review]

They ended up charges me way more than my quote. They have no tracking once they pick up...just tell you to wait around 3 to 14 days. And then they tell me there's no way it'll be here in 3 days...so why even mention that possibility? And what log...[full review]

they took advantage of 2 young people one of which is being deployed to Irag you cannot get a straight answer from anyone at that co. they are brokers not the movers excuse after excuse the kids furniture was to arrive on may 2nd. now we get a cal...[full review]

The worst company on the face of the earth. Do not use. I have been at my destination for 10 days and they still will not tell me when my furniture we be delivered. In fact, they told me to call back next week. The customer service woman was a tot...[full review]

I contracted USVL after having such a pleasant experience with Paige (customer service rep) during the "interview" and booking phase. That is where the pleasantries ended. I had to call repeatedly (almost daily) to get updates after my furniture...[full review]

After two months, I finally spoke to the owner of United States Van lines about my move. Although I did not get many straight answers, I found him to be an OK guy. I decided to accept their offer, which was really low, in lieu of continuing this...[full review]

This company is a scam. Look at all of these reviews! They speak for themselves. Are each one of us wrong? Bait with a low quote and underestimation of weight to a consumer vulnerable to weight estimation, followed up with a delivery weight 50...[full review]

My experience with United States Van Lines was miserable. The original estimate of 4,477 lbs and $1,885.20 was preceded by an aggresive sales pitch. But after paying an initial $852.33 deposit, the estimate was revised with a new total weight at...[full review]

I lost my deposit and did not use this company to move. After being pressured into sending in the paperwork and then reading it later, I realized that this company is nothing but a "middle - man". They just take your money and run! I tried canc...[full review]

I moved from MO to WI at the beginning of February 2011. My new workplace recommended 2 moving companies, who came to my residence and looked everything over, and whose quotes to move me seemed stunningly high to me, so I searched for another mov...[full review]

These guys are scammers, plain and simple. They found every way possible to add additional charges beyond what was quoted. They tell you one thing on the phone, but they didn't follow through one a single one of their verbal promises. They told me...[full review]

Never use this company. They are dishonest and do a bad job. They do not do the actual moving, they just find other people to do it. They give you a "will not exceed" estimate... that gets exceeded dramatically. The sales person is nice an...[full review]

I could tell my story, but it isn't much different than any of yours, except on mine the truck was full when it arrived, so they left over half of my items in my house that was already sold and the new owners took possession the next day. Needless...[full review]

My husband picked out United States Van lines and took care of all of the contracting with them. I was very worried after they had scheduled to come pick up the furniture when I looked at the complaints on the internet. But we were both pleasant...[full review]

DO NOT USE UNITED STATES VAN LINES!!!!They are NOT a (Van line,) they are a broker. When I contacted this so called company I was told by Robert Igneri that He would be with us every step of the way. That was short lived, because as soon as I was ...[full review]

DO NOT USE. We got an over priced quote from them on a Sunday found a better quote the next day called and canceled and got confirmation. Later that week on the day of pickup from the other company they showed up at the same time claiming to be t...[full review]

I called United States Van Lines and they offered me a $2,000 dollars phone quote for my 1 bedroom apartment (around 3,000 lbs and 20 boxes). I made the required deposit of $850 dollars. Later in the week another person called me back and go troug...[full review]

This is the most dishonest company I have come across in a long time. Even though packing boxes are free-I was charged for packing material. They threw their trash in my yard before they left. Instead of picking things up they dragged t...[full review]

The quote started out okay. The guy was a little into himself but he's a salesman, he has to be confident. I got a quote and told him that I am going through a divorce so I'm not quite sure what stuff I will be moving at this time but I would like...[full review]

Beware! I wish I had found these reviews and the BBB rating (D-) before I scheduled my move with United States Van Lines. DO NOT USE THEM. This is clearly a scam. I scheduled my move 3 weeks in advance, then they called me the day before I was sup...[full review]