Rating: , Posted by J.H. on Jul 04, 2012
This moving experience was a complete nightmare! Local move, 1st floor, 1 bedroom apartment. I had already moved ALL of my clothing and electronics on my own. Most of my stuff was going in storage (provided by them). To begin with, they showed up a day later than I booked, which wasted a whole day for me. Offered $50 off and a third guy for the next day, which would have worked out except all 3 guys that showed up the next day (no uniforms, all very young, in an Enterprise truck) kept disappearing into the truck (the back, the cab) for smoke breaks, personal phone calls, one had a friend actually swing by. All 3 guys complained the whole time about the heat (it was 72). It took 3 guys 4 hours to load the very little stuff I had. My 65 year old mother and I could have done it faster. They stopped for lunch on my time (during which I had time to go to the new place, shower, have lunch..) All in all I was charged for 9 hours with 3 guys (quoted 4 hours with 2 guys). I was also charged 4x what i was quoted for the storage unit. I was not allowed to follow the guys back to the storage facility to oversee my things being put away, and had no choice in which or what size unit they put me into.. They forced me into a 10x15 unit (huge!!). Again, I was coming from a small (700sq) 1 bedroom apt, 2 weeks later I moved my things to a 5x15 unit with shorter ceilings and I have room to spare.When I called to complain about the service I received, I got 2 sentences in before the OWNER himself started swearing and screaming at me. Among the obscenities that were said to me: "If you want to be f***ing sarcastic, I can be f***ing sarcastic!" - this was the response when I expressed surprise over the size of the unit they made me get, again, the OWNER. He also told me that he had "taken a few psychology courses and knew I was obviously upset over something besides the move", when I told him I would be removing my things he tried to apologize by telling me I was "too emotional and should have waited to call until I was rational about the situation" (please understand I didn't get emotional until I was screamed at and swore at by someone who had possession of most of my belongings, and even then it was just me bursting into tears). He also admitted at this point that he knew that I would have fit in a smaller storage unit.As I said, 2 weeks later I removed my items to a different storage unit eating the cost of yet another rental truck and more storage fees. When I arrived to collect my items from my storage unit with this company, not only did my belongings only fill 1/3 of the unit they made me use, but they had someone else's things in my unit!! There was a grill, several mattresses, a couple bureaus, bookcases all of which did not belong to me!!!! This means someone else had access to my things, as well as I had access to theirs. This whole experience has been a complete nightmare, reducing me to tears several times. Additionally, this company claims to have an A rating with the BBB on their website, but not only is that not true, they aren't even accredited anymore! See the link! http://www.bbb.org/central-western-massachusetts/business-reviews/movers/monster-movers-in-boylston-ma-103414 DO NOT USE!!!
Quote or Order ID:
Movers Cost: 956.00 USD
Origin pickup Country: USA
Origin pickup State: Massachusetts
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Massachusetts
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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