A Horrible Experience - Moving Review

We chose Bekins as we were sold on their sales woman's insistence that our move would be safest with a company of national scale. To further safeguard ourselves, we paid for full insurance protection for our belongings. In reality, Bekins failed to deliver our belongings in the promised window - they were several days late. When the van arrived, we did not get professional movers but workers from a local labor ready office. The so-called movers had NO MOVING EXPERINECE nor were they BACKGROUND checked. Furniture was not assembled properly, boxes were not left in the rooms they were marked for, furniture was damaged, walls were damged, floors were damaged. Several boxes were NEVER DELIVERED. There were LOTS OF BROKEN ITEMS in the shipment. When we filed the claim, we were told that the additional insurance had NO IMPACT as boxes packed by ourselves were NOT COVERED (this was of course NEVER MENTIONED to us when we paid almost $1,000 for the additional insurance). In the end, we spent several months trying to get the company to pay for our damages. It was an unpleasant process where the claims adjuster in the end denied most of our claims for reasons that dwere totally made up (they claimed that we did not keep the boxes the damaged items arrived in when indeed we did). They also refused any responsibility for our lost items. May this be a warning to others who seek out a more expensive national moving company to protect themselves. In reality, Bekins used non-professionals to move our belongings. We were NOT at all protected.

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