Rating: , Posted by Tyler on Jun 26, 2012
Its obvious that this company is giving itself 5 star reviews because the reviews are either 1 or 5 and cmon who raves about how amazing their movers were? I could write a book about how terrible my experience was with this company but I will try to keep it short. Everything was fine until they showed up 4 hours late and after putting all of my belongings on the truck they price doubled so i literally had to go into the truck and pull things off that I would leave behind. It was supposed to take 6 days to get everything out there so I called them 5 days later and no one ever answered my calls or returned my messages. It was obvious that they were screening my calls because when i finally called the sales guy he put me on hold until i gave up and hung up. 11 days later they finally called me when they were in front of my house and I had to leave my new job in the middle of the day. They offered me no apologies and have still yet to call me back more than 2 weeks later to answer for what they did to me. What they do to people is criminal and should be in jail for what they do on a regular basis. DO NOT USE UNDER ANY CIRCUMSTANCES!
Quote or Order ID: 1800
Movers Cost: 4200.00 USD
Origin pickup Country: USA
Origin pickup State: California
See all California movers
Picked up: Late
Destination drop off Country: USA
Destination drop off State: Texas
See all movers in Texas
Primary contact person (Salesman): henry
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to Tyler 's review:
As a rep of Presto Logistics I know this company to be one that goes a far distance to ensure quality service and the utmost customer satisfaction. The company takes extreme measures in servicing an on-time performance for all of our deliveries. I am surprised to read about this persons experience with our company. In fact, I am not sure who this person is, I have reviewed every contract for moves from California to Texas in the last 60 days, I have reviewed all estimates of $1800 (As stated in quote order by the reviewer). We have NO RECORD of anyone by the name Tyler that moved from CA-TX with a quote order of $1800.00, that paid $4200.00 for their move or that was picked up and delivered in an 11 day span. Is it possible that this is a competitor of ours slandering our company with False claims. Or could it be that we did unfortunately upset a customer of ours and they did not come forth with accurate information of what really happened. If this is the case and a customer lied about their name, move cost, and origin/destination state, then how can we be sure that this is even an honest review. We are more than willing to ascertain the merit and validity of any given claim. However, this claim seems to be completely fraudulent. Therefore I would hope that any customer reading this will keep this response in mind while choosing their moving company.
Also, for the editors at "mymovingreviews.com", please do your due diligence in ensuring that information provided in this review are correct and honest;and if found to be false(which it certainly is) hopefully remove it ASAP.
Thanx for taking the time to read this rebuttal.
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