Rating: , Posted by Rich S on Jul 30, 2011
I contracted with these movers a month ago after getting quite a few quotes. I singed my contract and set my moving date. A few days before the move Tom the manager called me to request a change in the moving date. He requested that they come for my things a week later than the original date I told them absolutly NOT!! My lease was ending and I was going out of state immediatly after the move. He stated that he could no longer move me on the thursday so we agreed on the Friday but the Friday morning as early as possible 9am because I had a flight and was required to clean the apartment. The night before he called again and gave me a hard luck story about a customer who had more things than they thought and told me that they could not make the move the next day till about 1p.m. My fiance spoke to them and told them that that would not work with our schedule, Tom then stated after an attitude that they would find a storage that night and offload her things so that they could make my move. The morning of the move the driver Eric called me and told me that he was still in upstate NY and would not make it to my place till 1p.m. They arrived at 1 p.m. and looked at my furniture and stated that it was "bigger" then expected and that it as nice furniture so they would have to add another $570.00 because it would take up too much space. We then called Tom the manager who told us that he was not making any money off of my move and that my move was not going to make him rich so we could find another moving company or pay the difference. He went on to say that I rented space in his truck and since they had underestimated based on thier estimate I could pay the difference or he would tell his guys to leave. To me this is called extortion. He then stated he would take off $100 and do the move for $1700 flat all included. We agreed, and the guys started to pack up my 2 bedroom apartment. 5 hours later they were still not done and we were in danger of missing our flight and the leasing office closing. That is when my fiance jumped in an move the furniture in the last room into the hallway for them and was done moving that room in 10 mins! He then took them to the garage and reviewed with them that these boxes contained my dining table, the rails for my canopy king bed, and mirror for my dresser (we had boxed them up for them). The driver assured my finace that everything would go and they would take care of it all and close the garage. We did the walk through with the leasing office and turned in the keys. As a result of the walk through we were assessed $150 because we were not able to vaccum the appartment, because the movers took so long. We then drove to NYC to catch our flight... Which we did not!!! The next morning our neighbour called my fiance and told him that our garage was open and that there were several boxes in my garage. WHAT?? I called the moving company several times the next day and got no answer. My fiance called from a different number and got an answer and talked to an office worker who stated a manger would call us. 4 hours later no call. I called again and got a hold of Tom. He told me that he had instructed the driver to leave the things in the gagage because my things were taking up too much room in his truck and he was not making any money. He went on to say that they should have charged me $2300. He also stated that I should hire another mover to come get my things from his storage facility as they were going to lose money on my move even with the $400 increase. I told him I expected my things in Florida on the agreed to date. We will see how this move turns out!!! Based on Toms attitude and disrespectfulness I am guessing there will be another $500 increase in fees at the time of delivery. These movers are Extortionists!!! DO NOT USE ALL POINTS MOVING, even if your life depends on it.
Quote or Order ID: 1,185
Movers Cost: 1.00 USD
Origin pickup Country: USA
Origin pickup State: Connecticut
See all Connecticut movers
Picked up: Late
Destination drop off Country: USA
Destination drop off State: Florida
See all movers in Florida
Primary contact person (Salesman): Elvin
Secondary contact person: Tom- Manager
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Ask Rich S about the moving services of All Points Moving And Storage . Rich S is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!