Rating: , Posted by Leland Starr on May 08, 2010
The pickup was well planed an executed. Ahead of time there were signs out to block a parking location. The packers took special care to pack all of my items well. I had a one off item that was given extra attention to ensure it would make the trip ok, a little engineering was involved.
The drop off, I get a call friday saying my stuff WILL be delivered Saturday between 9 and 11. Awesome, so I book a flight back to see my wife before she goes to Mexico for 2 months. Expensive ticket but it's worth it.
I get a call AFTER 11 o'clock on Saturday, to let me know the truck won't make it to my location, it's too large. Oh, and there is an "Agent" to do the small street deliveries, but the closed at 11. So we don't know what to do. The "coordinator" then calls me to let me know the "Agent" will be busy till Wed. This by the way is like 3 days past the end of the period where my stuff was supposed to get dropped off. Now I lose the ticket I just purchased and have to spend an additional 5 days sleeping on the floor.
From where I set, it would seem that I could have gotten the same level of service if I had just hired 4 guys and a U-Haul. This is supposed to be a large company, the idea is they do all of the planning so I don't have to. Oh and the final kicker, I was told there was "No way to know the truck wouldn't fit.". That I do not believe. What about the "Agents" they have in the area, these guys don't know? They have no national resources they can use?
Quote or Order ID:
Movers Cost: 6000.00 USD
Origin pickup Country: USA
Origin pickup State: California
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: New Jersey
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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