An absolute hassle!!! - Moving Review

In the beginning, the representative (Nicole) who provided us with a quote appeared to be informative, but things drastically turned for the worse thereafter. For one, after the inventory checklist was completed, my quote was $1,800 for 4,500lbs. After receiving several quotes from other companies, the weight was higher at 5,100lbs. I re-contacted Nicole to increase the weight of my quote and was re-estimated $2,048 with 5,500lbs. We THOUGHT that this was giving us a cushion on the weight, however, the weight turned out to be 960lbs OVER and costed us $440 MORE than what we financially saved for. The WHOLE reason behind doing an inventory checklist is to ensure that the quote is accurate, or close thereto. Then, upon arrival day, the movers called to inform us that they could not come down our street and would need to order a shuttle truck - which would cost us ANOTHER $400!!!!! Had we been informed, we would have financially planned for these miscellaneous charges. I add that we were NEVER informed of these costs!! We ended up renting a uHaul and hiring uHaul movers for MUCH less than their $400 shuttle fee. We did our research as to the location and capability of access for our home, but they did not. They failed to advise us about complications that can be incurred and therefore cost us WAY more money!! Do NOT use this company!!!!!

Share this review on