Rating: , Posted by Jennifer on Jul 13, 2011
In the beginning, the representative (Nicole) who provided us with a quote appeared to be informative, but things drastically turned for the worse thereafter. For one, after the inventory checklist was completed, my quote was $1,800 for 4,500lbs. After receiving several quotes from other companies, the weight was higher at 5,100lbs. I re-contacted Nicole to increase the weight of my quote and was re-estimated $2,048 with 5,500lbs. We THOUGHT that this was giving us a cushion on the weight, however, the weight turned out to be 960lbs OVER and costed us $440 MORE than what we financially saved for. The WHOLE reason behind doing an inventory checklist is to ensure that the quote is accurate, or close thereto. Then, upon arrival day, the movers called to inform us that they could not come down our street and would need to order a shuttle truck - which would cost us ANOTHER $400!!!!! Had we been informed, we would have financially planned for these miscellaneous charges. I add that we were NEVER informed of these costs!! We ended up renting a uHaul and hiring uHaul movers for MUCH less than their $400 shuttle fee. We did our research as to the location and capability of access for our home, but they did not. They failed to advise us about complications that can be incurred and therefore cost us WAY more money!! Do NOT use this company!!!!!
Quote or Order ID:
Movers Cost: 2400.00 USD
Origin pickup Country: USA
Origin pickup State: New York
See all New York movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Georgia
See all movers in Georgia
Primary contact person (Salesman): Nicole Staci
Secondary contact person: Tom Garrett
Dirty Items: No
Stolen Items: No
Damaged Items: No
Ask Jennifer about the moving services of Verizon Van Lines. Jennifer is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!