And the saga continues...... - Moving Review

I booked this move with a BINDING contract of 1797.00 BINDING. I was informed that this was based upon WEIGHT, which was guesstimated to be 3010 pounds. They took my deposit. QA called me to verify the legitimacy of my "furniture"...I do not know about you but I am an Occupational Therapist, so to me, "furniture is not "BOXES, LAMPS, ETC. I was informed by the QA guy that I had to wrap in zippered containers all my matresses and box springs, package my TV's, etc. which I was not before told. So now, not only have I, at 1:00pm not been picked up because they "OVERBOOKED," everything I own is in boxes and it is Superbowl weekend here in Indpls...think I can find a hotel?? Additionally, they are planning to charge me MORE for their mistakes. I want to cry, and am stuck. They are "trying"to find me another driver but so far I have heard nothing. I e-mailed them yesterday explaining that I had far more than 25 boxes...GOT NO RESPONSE BUT YET I AM RESPONSIBLE. "What you signed was an "estimate" I was told, ONLY this AM!!!! Someone was supposed to contact me yesterday and I got no call. More expense is well worth going through this hell. HORRIBLE, HORRIBLE experience.

I spoke again today 02/03/2012...pick up day, with Donna, Teddy, Denise, and the QA representative Sean. Again, I was placed originally on a binding contract for 1797.00 and 3010#. I have 65-70 total boxes plus furniture for a 2 bedroom apartment. I should have packed 100# industrial sized boxes had I known I was then going to be charged from a binding based upon weight vs. boxes understanding an additional 1000.00 would be in order!!!! All I own fits in a U-Haul, and they are talking about a tractor trailer??? My set day for pick up was to be today, 02/03/2012. I was told I would hear from them on 02/02/2012, no response. I emailed my rep and said I had way more than 30 boxes though given that I interpretted this to be a WEIGHT based move, and since I never received a response, I assumed this wasn't of concern as long as I fell into my weight restriction. So, they upped my weight, costing me an additional 689.00 in deposits, now totaling nearly 1600.00 with a potentially remaining 1000.00 pay upon arrival. They have backed up my move now to on or before 02/08/2012, though had I not called myself this am as I awoke ready for their arrival, this I would have never known. Now, I am living in a fully packed up apt. and pending a job in TX...which now has to be backed up as well. I read the BBB grade for this company to be a D-, dishonesty, lack of communication, timeliness, etc....additionally extra fees here and there beyond originally quoted. Upon researching further, I have been reading the horror stories with regard to the use of this company. I am thinking legal advice is in order. I'll be calling them every day. My pick up date is now 02/08/2012 or before as I am on the "priority list"....we will see. I have pictures of everything included in my move, and though there may be more boxes, there will not be 4000#. I am thinking legal intervention may be in order.

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