Rating:
, Posted by Michelle Martin on Sep 06, 2011
This moving company is awful. At first you call and everything is delightful and egar to help. The estimate was far below what I actually paid. When the movers show up, do NOT sign anything before you read EVERY word! They packed my vacuum in a a box for $60 and also wrapped my matress in a box for another $100. not to mention other items that were already packed that the movers decided to pack again and charge me. $110 dollars for srink wrap and no one could show me where it was used. When I tried to inquire about these extra fees and my dissatisfaction, I spent over 3 hours on the phone. Someone named Lee finall agreed to discount me $580 for all of the items I was overcharged for. Later the owner, Danny (who will deny being the owner or even the manager) removed all of the discounts I had been given because he thought I was not a nice person. So, when all was said and done I spent $900 more than what I was quoted. Several things were broken (don't bother calling about that either. Gold Star will tell you to file a claim with someone else). Both of my bikes are trashed. SERIOUSLY, take the tile to read other reviews and look at the BBB website. Gold Star has horraible reviews. I wish I would have done the research before hiring them.
Quote or Order ID:
Movers Cost: 2969.76 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: California
See all California movers
Picked up: Late
Destination drop off Country: USA
Destination drop off State: Illinois
See all movers in Illinois
Delivery: On time
Primary contact person (Salesman): Adrena
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
Worst ever, lots of hidden charges, lost contact with truck in route for 3 days, damaged every piece of furniture except 1, lost half a baby crib, ... - read the full review