Rating: , Posted by Rebekah on Aug 02, 2012
I hired this company to load my POD storage container. My move was scheduled for 11am on 7/31/12 (when I booked this service WEEKS before my move, I told the company how important it was that they be on time since I had to drive from chapel hill, NC to new york city by myself right after......they told me that this was not a problem and that they would be there on time). At 11:30 am that day when the movers were no where to be seen I called the company......they didn't contact me.....and they said that my move had been pushed back to 6pm that evening!!!! They claimed to have called me a few days prior to my move, but I had no missed calls or messages from them. I explained that I needed the move to be sooner since I had to drive 8-9hrs AFTER everything was packed. They said that the mover could be there any time between 4-6pm and that there was nothing they could do about it, but that they would probably be there closer to 4pm. At 4pm I called to check on the ETA and they said that they would be at my place REALLY soon. At 5pm I called again to check....again they said that the movers would be at my place shortly. At 6pm I called back YET AGAIN....they said that the movers were 5 min away. At 7pm they said the same thing. At 8pm they said the movers would be here soon. I told them that it was late and that I needed to get some food (I had been waiting in my PACKED apartment ALL day waiting and had no food), so they would need to come at 7am. They said they would see what they could do. They called back at 8:45PM to tell me someone would definitely be at my place at 9am 8/1/12. At 9am the next day there were NO movers....so I called them yet again (they NEVER called me once).....they said the movers they hired were running late and couldn't be at my place until 11am 8/1. When the movers showed up they informed me that MANGO moving company didn't even send them my address until 9:30am that day!!!!! Throughout this whole process they were rude, and could really careless about my move. When I called to complain about the service a director named Scott actually said to me that "if the company didn't care about your move, we just WOULDN"T have shown up at all. I mean your move is complete isn't it?!" I was obviously appalled by this....I mean, what service based company actually thinks like that!?!?!? Since my lease ended on 7/31, I had to pay an extra day’s rent for my apartment…..I had to buy dinner and breakfast since I had no food at my place…..and I had to get a hotel room for the night since my apartment was completely packed up. They ONLY offered me $50 in financial compensation for all of this. THIS WAS THE WORST MOVING EXPERIENCE I HAVE EVER HAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER EVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Quote or Order ID: 0X58318288
Movers Cost: 395.00 USD
Origin pickup Country: USA
Origin pickup State: North Carolina
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: North Carolina
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Primary contact person (Salesman): Samantha/Robin/Scott
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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