Rating: , Posted by simon on Feb 02, 2012
Using the company had been the biggest mistake in my life.
I had a truck that needed to be removed by Dec 22 and I was misled by the sales rep. Warren's false information at the time when I placed the order on Dec 21.
He told me there was a driver ready to pick up my truck. He said there is two spots to for me to choose between Dec 22 and Dec 23 and told me I didn't need to wait for dispatch for any more day and Dec 22 is good to go. When I asked him about the pick time, he said it was 1:30p.m. He also told me I would receive several emails from their company and I needed to e-sign them, including a $150 deposit credit card authorization. Although I know most other company did not charge customers upfront, realizing I only had one day left to pick up and I had tried other companies before but with no luck, I signed them, that's when all my trouble began.
When I called the dispatch manager Joe, on the morning of Dec 22 just to double check, and found out there wasn't any driver yet to pick up on Dec 22. I was misled by Warren all the way throughout the whole process. He is unprofessional, unethical and fraudulent. He just wanted my money without anything line up for me. I called Warren all day on Dec 22 and his colleagues always said he was busy. Even I felt so upset, but realizing still need to pick up my truck. my wife and I took the rest of Dec 22 off to drive all the way to WV to pick up our truck. It took us the whole day. Terrible experience! I also disputed the charge to my credit card company, they told me since I signd the docs and authorized those payment, I need to pay $150 to them even with zero service from them.
Quote or Order ID:
Movers Cost: 350.00 USD
Origin pickup Country: USA
Origin pickup State: West Virginia
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Picked up: Never
Destination drop off Country: USA
Destination drop off State: Virginia
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Primary contact person (Salesman): Warren
Secondary contact person: Joe
Dirty Items: No
Stolen Items: No
Damaged Items: No
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