BAD COMPANY - Moving Review

Review on United States Van Lines

Rating: , Posted by Jared Wilhelmsen on Jan 19, 2012

We set up the date for pick up and they kept moving the delivery date because of Holliday.
Pickup was great and ontime. Delivery was 10 days late. Gave a lot of excuses. Never really upfront with us.
They didn't want to find a driver just for our stuff. Cheaper to pay the late charges.
We could never get someone to return calls. We always had to hope we caught someone at their desk. Bull Crap. NEVER USE THIS COMPANY!

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United States Van Lines Moving Overview

Quote or Order ID: From SLC to NY $5400
Movers Cost: 12000.00 PND
Packing Included in the price: No
Unpacking Included in the price: Yes
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Utah
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Picked up: On time

Destination drop off Country: USA
Destination drop off State: Pennsylvania
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Delivery: Late

Primary contact person (Salesman):
Secondary contact person:

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: No

United States Van Lines Moving Rating

Honesty:
Experience (Professionalism):
Promptness (Hold times):
Communication:
Appearance:

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United States Van Lines Company Response

Official company response to Jared Wilhelmsen's review:

Dear United States Van Lines Customer;

Our team apologizes for failing to meet your expectations and reported displeasure with your overall interaction with United States Van Lines. We value you your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. As the information you provided was insufficient to locate your account, we urge you to contact our office as we are making genuine attempts in formulating mutual resolution in regards to your issues and concerns. If you are indeed a customer, please contact us with your name and job id # at 1-855-833-0405. We eager to work with you.

Sincerely,

USVL Customer Support Specialist

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I was told my furniture would be delivered on the 13 of January and it was not, then I was told it would be delivered on the 22 of January and it w... - read the full review