bad experience - Moving Review

Review on United States Van Lines

Rating: , Posted by clay markle on Oct 05, 2011

showed up for pickup a day late. they were in a hurry to load and unload and damaged lots of our things.they lost some items and would not replace anything. they gave the run-around and then just denied any settlement. we only moved a short distance. for sure a bad choice on my part.once they had my money they could care less

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United States Van Lines Moving Overview

Quote or Order ID:
Movers Cost: 600.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: Late

Destination drop off Country: USA
Destination drop off State: Florida
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Delivery: Late

Primary contact person (Salesman): mark
Secondary contact person:

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: Yes

United States Van Lines Moving Rating

Honesty:
Experience (Professionalism):
Promptness (Hold times):
Communication:
Appearance:

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United States Van Lines Company Response

Official company response to clay markle's review:

Dear Clay,

Our team apologizes for failing to meet your expectations after you trusted us to relocate your possessions. Please contact us so we can investigate this matter and rectify it as much as possible. We will ask for your basic information so we can look up your job number in our system.

Contact us at your convenience at 855-833-0405. We look forward to servicing you further.

Thank you for your time.

Sincerely,

USVL Customer Support Specialist

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Dishonest & Greedy

Review Rating:

All around dishonest company. They changed the original quote price several times. Then to top matters off I had just moved 7 months prior and knew... - read the full review