Rating: , Posted by BadExperience on Jul 09, 2012
White Glove Moving subcontracted Big Canoe Relocation to do my move. Here are the details and the VERY BAD experience I had with them- The truck they sent broke down on a central road in Atlanta. The driver thought he could not pass under a bridge and tried to reverse.- After they loaded my stuff, they knew I did not have a delivery address yet, but started calling me asking me about when the delivery can be done. I had 1 month of free storage according to the contract.- Broken drawers, lost screws - the delivery lead told me - go and by from Home Depot- Damaged wall pictures- Never heard from anyone before I started calling- The worst was dealing with their customer care department - I was offered a small amount to cover the damages and after I disagreed I was told "you bought basic insurance, what are you expecting"
Quote or Order ID:
Movers Cost: 4700.00 USD
Origin pickup Country: USA
Origin pickup State: Georgia
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Washington
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Official company response to BadExperience's review:
My name is Casper and I am the manager with White Glove Moving. First I want to address the fact that after mulitiple attempts to email you through this website I have received no response. We do not know who you are or if you are even one of our customers. We do have a crew here called Big Canoe but we DO NOT subcontract any work whatsoever. The fact that you mention this, and you have no name, no job number, no representative listed leads me to believe you are a fictional customer. But if you are not please do not hesitate to contact me and I will be more than happy to put you in touch with the right people.
1-800-256-0139 ext. 1982
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