Rating: , Posted by D Galbreath on Jan 04, 2012
Pick up was 3 days late, delivery was 60 days late, all the furniture was damaged beyond repair, several boxes never arrived. There was absolutely no customer service nor anyone to explain the delay in delivery. I have moved 20 times and have never had such a bad moving experience in my life. Do not use this company if in fact they are still in business which I doubt.
Quote or Order ID: 7583033-90
Movers Cost: 2.00 USD
Origin pickup Country: USA
Origin pickup State: Texas
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Virginia
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Primary contact person (Salesman): Frank Flaiani
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
Official company response to D Galbreath's review:
Our team has reviewed your posting and we regret to hear of your unpleasant moving experience. Given the nature of the business, the moving industry is vulnerable to last minute changes. Unforeseen circumstances are liable to occur especially in our peak season, the period your move was estimated to occur, causing delays in pick up/delivery of your shipment. We make every effort in performing our customers' moves within the estimated moving dates as contracted and try to accommodate our customers despite the possible delays that may occur however this was not the case with you.
Moving Squad apologizes for the unsuccessful efforts in providing exceptional services, the lengthy delay in delivery and the ripple of inconveniences that this has caused. We notice that mutual resolution has been formulated since your posting and we would like to express appreciation in allowing us the opportunity to work to rectify your issues. We sincerely hope Moving Squad will be among your considerations if relocation ever presents itself in your future endeavors and allow us the opportunity to render the impeccable services we know we are capable of delivering and hopefully redeem your faith in our company. You can contact our office in regards to this response at
Customer Support Team
Ask D Galbreath about the moving services of The Moving Squad. D Galbreath is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.