Rating: , Posted by Sheila on Aug 14, 2012
I hired Eco Vanlines and, they outsourced me to All USA Vanlines, which I had been contacted by from an online service I filled out. I checked this company out with the BBB and, they have an F rating because of bate and, switch with the original binding quote price, unprofessional movers, lost and, stolen items and, damaged items. I would not do business with them but, still got stuck with them without any knowledge of it. The company I hired didn't let me know at any time that they are brokers and, they don't actually do the moving. When All USA arrived late, the foreman started shouting orders to the other two men to start loading and, then got on the phone with his boss. After, a few minutes he got off and, said my bill was going from $1145 to $1403. I argued with him and, insisted on speaking with his boss which he refused. He was very rude and, spoke very little english so I couldn't understand what he was saying to me or the workers. I was in a bind as my things were in Gerogia and, I was living in Washington, so I was limited on time. I had to agree but, said I wasn't going to let this go. When I got home I immediately contacted the original company and, tried to reach the rep that was suppose to be with me from start to finish but, it took several days of emails to get a response. Even though legally Eco Vanlines is responible for all transactions they stuck me with All USA again. I filed a complaint with them and, did manage to get a $200 refund. However, when my things finally arrived after about 30 days it was by yet another company called HB Transport, they pulled up in an old United Vanlines truck opened the doors and, my things which were 99% boxes, one pc chair that they broke the leg off and, one small nightstand. The stuff was scattered all over the truck, not neatly placed in one area all together like you would think. They had taken it upon themselves to open one of my boxes and, take out the lampshades that were in it and, throw them in the back on the dirty floor ruining them. They lost my antique floor lamp and, several of my boxes. They gave me a box that I didn't recognize so I opened it and, it was part of my things from several different boxes. I don't know what they did with the rest of it. Most of the boxes were smashed and, they had sand all over them and, were wet. He said, you have 60 days to file a claim. He was in such a hurry he took off with a couple of my boxes, I called, him told him there were boxes and, my lamp missing and, he said he would check when he got the next pickup and, bring my stuff back, this was at 11am at 6pm I got a call from a nice young man saying that the driver had left my things with him to be delivered. I never heard from HB Transport again. If you can connect any of these companies with their associates stay far away from them. I am now working with the Consumer Affairs (973-504-6200) to make them pay and, perhaps put them out of business so they can't hurt others.
Quote or Order ID: 327865
Movers Cost: 1403.00 USD
Origin pickup Country: USA
Origin pickup State: Georgia
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Washington
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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