Rating: , Posted by Christine Glavey on Jan 03, 2012
What the salesman tells you is not anything like what actually happens. The salesman walks through your house, examines your belongings, and reassure you that everything will be packed carefully and moved carefully.
Then you are passed off to a "handler". This is the person who :"handles your move", although one never meets the person.
Then the packers come. Nice ladies, but I don't appreciate a garden trowel thrown in with my bone china. And no padding around an antique porcelain lamp, crush lamp shades, broken crystal, bunched up sterling silver rolled in paper.
I did not allow them to move my art.
The next day the movers come. Virtually every piece of my casework has scratches...I ended up donating much of the damaged goods to charities in the area. My house is mostly empty now.
Then comes the MSS..Moving Specialty Services. They took the legs off my grand piano and put it on it's side and left it there overnight. It cracked under the pressure. They have never come out to assess the damage. They said I have to hire a piano expert on my dollar and my time to get an appraisal on this.
They took apart a $3000 exercise tower, scattering the pieces on the floor. MSS said it is missing "some bolts", and they are trying to find them..that was four months ago. I think it would be unwise for me to use it, don' you?
I have contacted every member of the Bekins team on this and have received no response. This company does not know the meaning of "ownership".
Quote or Order ID: $10,000.00
Service cost: 11000.00 USD
Origin pickup Country: USA
Origin pickup State: Georgia
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Florida
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Primary contact person (Salesman): nice, but not accurate
Secondary contact person: nice, but not accurate
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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