Best Moving Van Lines - Moving Review

This email is going out to my data base of US Military, Department of Defense, US State Department, my lawyer, and BBB across the country.

To whom it may concern,

I was given a quote by Best Moving Van Lines to move me from San Diego, CA to Austin Texas. The quote was for 6700 lbs and the estimate was $3525.67.

Packing was to be extra. However, my wife and I packed up all but two large mirrors and 5 other breakable items which we would have Best Moving pack at a $35-$45 per item cost.
I was told that we would be moved in an 18-wheeler.

When the movers got here, they pulled up in a beat up moving van, with logos painted over several times, and three guys in T-Shirts and jeans came in to start the move.

As I was required to sign paperwork, I was told that there we "extra" charges for mattress covers, boxes for washer and dryer, $50 for lamps, extra for shrink wrap, extra for larger items, etc., all of which started to add up to very costly additional charges.

I referred back to several email exchanges with the "agent" and when I spoke to the "manager" he basically told me that these charges had been discussed (they had not at time). His attitude was one of non stop talking and NO listening.

He told me that the deposit was non-refundable period, if I did not like the services, tell the guys to leave, but Best was keeping my $700 deposit.

My wife was hysterical, and was at the very start when she saw the beat up van the movers arrived in.

We told the movers to leave ASAP.

Now we are stuck without a mover, need to be out of our home in days and have no one to turn to get us moved in time. A nightmare!

This was a TERRIBLE, TERRIBLE experience. I would warn anyone NOT to do business with this company. The are rip offs, unprofessional, and rude to boot.


Additionally: "physical survey is also required by United States federal code for interstate relocations".

No physical survey was done at any point in the potential move. Not prior to the move nor when the movers showed up at my house.

Brian Dennard

Best Moving Van Lines is still refusing to refund my $700 deposit or any portion of it.

Brian Dennard
619 807 2444

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