Rating: , Posted by Merritt on Jun 03, 2012
BEWARE! This was an extremely painful experience. They will give you a quote, demand more $ when they show up and then take their sweet time delivering your items. Most of my things were damaged or broken. At first, their customer service is impeccable, but when they've got your stuff you'll be lucky to get them to answer the phone, much less tell you where your stuff is! They will try and say you went over your cubic footage allotment, that they are charging you for blankets and packaging. I finally had to threaten then with calling the authorities before I got my stuff delivered. Then the driver showed up BY HIMSELF - so I had to help move my items into my new house at 10PM on a Sunday night, in the dark! They also left some items behind in the closet at my old house. I guess since they weren't being watched like hawks they decided certain things were inconvenient to move so I found items left behind, literally thrown in closets. Also, they used my bathroom and urinated on the floor. I was told my items would not be unloaded and reloaded - FALSE - that's exactly what happened. They go by several names so BEWARE: FINEST MOVERS, UNITED TRANSPORT and MOVINGSERVICESINC.COM RUN THE OTHER WAY. It was an awful experience with rude, incompetent people who will not return calls. Namely: Colin, Clif, Michelle (dispatch manager) and Isaac. The claim process is equally as painful and I've given up on getting any answers from them. I will be contacting any agencies that investigate fraud as I believe this is what kind of business they are running. Also - they will tell you they are an A rated company with BBB. FALSE - they actually are not accredited by BBB so no one can file a complaint so they maintain a decent rating. Do your research.
Quote or Order ID:
Movers Cost: 1967.00 USD
Origin pickup Country: USA
Origin pickup State: Texas
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Utah
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Primary contact person (Salesman): Collin and Cliff
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
Official company response to Merritt's review:
While we are sorry that Merritts expectations were not met during the service we did move her from Texas to Kanab, Utah which is a very small out of the way town for the quoted price. Just to be clear she paid the price we estimated her at not a PENNY MORE! I have signed contracts from her showing such. Also while we are sorry the driver arrived alone for delivery but his helper had to go to the hospital for an injury and the town was too remote and out of the way to get another helper to sub for him but the driver did get the job done and worked late and hard to do so. I can confidently say that the client git a great price and a good effort at providing and completing the service.
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