Blatant Dishonesty...Poor Customer Service - Moving Review

My husband and I experience with DMV Moving & Storage Inc. on March 26, 2012 was a nightmare due to several reasons. First being the dishonesty by the workers. The workers broke the leaf to my dining room table and then hid the broken piece in our lawn mower bag which was discovered by my husband two days later. For the damage leaf we were only offered $75.00 or $0.60 per pd. which was printed on their contract whereas we weren’t totally aware of before hiring the moving company. We weren’t happy with the offered amount because of the blatant dishonesty by the workers in discovering the damage and then trying to cover it up. We felt like the moving company should have fixed or replace the leaf to my table. So we decided to take it took BBB to file a claim and a complaint against DMV Moving & Storage Inc. After several attempts to settle we just finally settle with the moving company because we were just too busy to take legal actions against the company. Second, the awful customer service and the fact that out of four guys that came to my home only one spoke English. Third, the workers took two hours and five minutes on a Monday morning at 11:55am to 2:00pm to travel from Woodbridge, VA to Alexandria, VA which only should take 15 to 20 minutes. We were later told the workers stop for lunch without notifying my husband or me as we waited at the new location for the workers. HOW RUDE!!! Then as they were unloading the truck they took a couple of breaks to speak on the phone whereas one guy walked away for about 20 to 25 minutes to speak on the phone with total regard for the fact they were working by the hour. Forth, being that the quoted priced ended up almost doubling at the end of the job. SO WE SUGGEST NO ONE USE DMV MOVING & STORAGE INC. IN ROCKVILLE, MD. AND TO ALWAYS READ ALL CONTRACTS THOROUGHLY.          

Photos posted by Lisa