Rating: , Posted by Karen on Aug 01, 2011
BUYER BEWARE AND FIND A DIFFERENT MOVER.
THE ASTON, PA FRANCHISE DOES NOT CARE ABOUT THE CUSTOMER.
HATES AND DISRESPECTS WOMEN.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Although I have hired Two Men and a Truck moving company in the past, my move with them yesterday was a nightmare. One mover (John) did nothing and hid in the truck for four hours T0 PAD THE TIME and got lost for two hours while the other mover was great.
4 hours to load a one-bedroom apartment? When the only furniture was a bedroom set and an easy chair?
John was dishonest, lazy, disrespectful, asked personal inappropriate questions and is the most passive aggressive person I have ever met. He seemed to enjoy dragging his feet and not carrying anything heavy - letting poor Nate do about 95 percent of the work.
Ben in the office was very nice to me and tried to help John find the storage facility. John got lost for 2 hours!.When I tried calling Ben again, a "Mike" at the Aston office was extremely rude and unprofessional to me.
Quote or Order ID:
Movers Cost: 600.00 USD
Origin pickup Country: USA
Origin pickup State: Pennsylvania
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Pennsylvania
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Delivery: On time
Primary contact person (Salesman): Ben in office tried to help.
Secondary contact person: Mike is office was abusive.
Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes
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