Change of heart - Moving Review

I booked with this company because of there excellent sales and customer service . But after reading the reviews on this site I called back to ask more questions. I asked Mr.Tony about the bad reviews and he explained in detail the reasons customers were not satisfied . He guaranteed me that I was going to be satisfied and if I had a problem he would come to our location the day of the move personally and finish the move for us . I went with my heart and gave them a chance . Well the moving guys arrived right on time then they walked around the house to eye my items. They started work and about 15 min. it there work I could tell these guys knew what they were doing . Mr. Tom called me 2hrs later and then again in the 6th hour. When the guys got to my house they figured out the bill and I really didnt want to pay them before the finished my job but they told me if they finished earlier than the hours they were charging then they would refund me the remainder at the end. The move actually went over the time they collected for about 45 min but tristate did not charge me extra . Also I wanted to get rid of my sofa and the guys took it away with no extra charge. I had a very hard move and I also own a very expansive piano . The guys were amazing and for the guys at the office to call me a few times I think I had the best exprience. I really can see where the complaints arised in the other moves but I will use Tristate moving and storage again for my future moves . If you are a customer looking to move and want to contact me regarding this move I would be happy to talk to you. Thank you Tony and tristate for taking care of my household items. Goodbye!

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