Rating: , Posted by Karen Yee on Aug 05, 2013
Very patient and supportive until delivery. Missing boxes and it was my responsibility to call them daily (they told me several times, "call back" to find out the status). And each time received a different story: its in the back of the truck, so when they empty the truck, they will get me the boxes; they have the box - oh but they don't; can I fill out lost property forms; they have the boxes it will be overnighted; the boxes will be trucked and take a week; the driver will call an hour before delivery and then delivery arrived at 1AM! And still missing a box. Everything up until the missing boxes and then no one wanted to help. I wholly expect that not every box would show up but was disapopointed that once I needed help in finding the boxes; it was the most frustrating experience that I recieved a different answer each time (actually the only same answer I received was "we are very busy")
Quote or Order ID: G422619
Service cost: 1800.00 USD
Origin pickup country: USA
Origin pickup state: New York
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Picked up: Late
Destination drop off country: USA
Destination drop off state: Arizona
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Delivery: On time
Primary contact person (Salesman): Chris
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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