Customer Service Rep. - Moving Review

When confirming what the cost of the move and what services were include, Tom failed to mention the 10% fuel fee and the 5% administrative Fee. After informing Tom we were moving from a 2bedroom apt (3rd Flr) to a townhouse, and items to be moved including boxes; Tom stated it was equivalent to a one bedroom. Tom quoted a price of $456.00 and stated the move should take no longer than 5 hours. The movers had the truck loaded in 2 hours 45 minutes. Arrived at new home @ 1:14pm movers stated unloading truck @ 1:30pm and finished at 4:00pm. Total move was 7 hours including the 1 hour fee for travel. Total Cost was $635.92 @ $79.00 per hour. When movers arrived at Townhouse,they moved slower to stretch time out, plus they wrapped furniture at the apt. In past moving experiences it always took half the time to unload. Tom was friendly when booking truck but very rude when asked how they calculated the fuel fee. Which is 10% of the total bill.

Was disappointed with Tom and his attitude.

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