Damaged, then Redeemed - Moving Review

I contracted USVL after having such a pleasant experience with Paige (customer service rep) during the "interview" and booking phase. That is where the pleasantries ended. I had to call repeatedly (almost daily) to get updates after my furniture was picked up on its whereabouts and expected delivery date. When the furniture finally arrived, it was damaged. Ironically, one of the same guys who supposedly packed it at the origination also delivered the furniture. My Crate-n-Barrel bookshelf was completely ripped at the base, rendering it useless. My less than 2 year old Como platform bed from Macy's was scratched on every piece you can imagine (bed rails, head boards, etc). And, the most devastating is that my Pier 1 dining room table was cracked completely along the length of it. They left all damaged furniture, after taking pictures and calling in to the local company (yes, USVL sub-contracted my move to Infinity Moving). No one bothered to follow up with me. I called and sent pictures of the damage. I received a letter stating that they would send me a check for $114 if I release all further obligation. That is the amount allowed when you do not purchase additional insurance.

UPDATE:
After trying to reach someone and repeated communication attempts, I received a call from Matthew, claims specialist. I'm guessing Paige intervened and tried to assist delivering satisfactory service. Matthew was extremely professional and empathetic to my situation. I was discouraged, but walked away with a better understanding of the process and a resolution that both parties believes is fair.

Again, Matthew reiterated the importance of insurance (giving a car insurance analogy - you have it, whether you use it or not). I think he's right!

My advice: always get insurance!

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