Rating: , Posted by Ted and Bebe Ottinger on Oct 26, 2011
When movers arrived at our home, they were ill prepared and lacked quanity and quality of packaging materials. They relied upon us to provide boxes and packaging materials. Two large mirrors, which required crating, were wrapped in paper and flimsy cardboard. The frames of both of these mirrors were discovered broken after we unwrappped them after movers left. Before movers left, I noticed that the back of one of the dining room chairs was broken. When I pointed this out to one of the moversm he suggested that I could glue it back together. As my wife and I began to place the furniture we discovered more and more damage. At this point we contacted a furniture restoration co. (Jacobsen Restoration and Art (150 W. 1400 S. Salt Lake City, UT. Phone: 801-486-6331. One of owners of the company did a thorough examination of the damaged furniture and gave us a extimate of $2760. Mayflower denied this claim and issued a check for $387 as this was 60 cents per pound per the insurance amt. my wife had been forced to indicate as no other options were available in the on line form. My wife had concerns about the lack of options and expressed them to Jan Parsons. Ms. Parsons was not able to offer any other options through the internet. When the drivers arrived, I signed the 60 cent per lb. agreement not realizing that I had another option at that point. Also not having checked with consumer reports, I had no idea that Mayflower is ranked lowest in the moving business. My attempts to have a Mayflower rep. or damage estimator to come and check the damages was met with rudeness and indifferece by the various people I spoke to at the Mayflower Corp. offices. The last person I spoke to hung up on me. What a way to run a company! The restoration company has documented all the extensive damage and took photos. I hope that no other people ever have to go through what my wife and I are going through. Note, my wife is phyically handicapped and I'm 73 years old.
Quote or Order ID: M1490-01180-1
Movers Cost: 1555.34 USD
Origin pickup Country: USA
Origin pickup State: Washington
See all Washington movers
Picked up: Early
Destination drop off Country: USA
Destination drop off State: Utah
See all movers in Utah
Primary contact person (Salesman): Brad Bradbury
Secondary contact person: Jan Parsons
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Ask Ted and Bebe Ottinger about the moving services of Mayflower Movers. Ted and Bebe Ottinger is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!