Rating: , Posted by Amy on Oct 17, 2011
I scheduled my move for my 4 bedroom house in Westfield, Indiana to a storage unit in a few miles away in Carmel, Indiana. The quote was $800.00 and I was moved on 2/26/2009, The movers were professional and nice and moved rather quickly. My issue came two years later when I went to move my furniture out of my unit. What I found was very upsetting to me.
They wrapped my china hutch, sectional sofa and chaise lounge. My king and twin size mattresses were not. My king mattress was placed on the floor and received mold and was ruined. I had a very expensive dining room table and a kitchen table that were damaged due to the fact the movers placed very heavy boxes on top of the tables. They both were bowed due to the amount of weight they endured.
I called the Indianapolis office quite a few times and was given the run around. I was told I needed to speak to Dan in claims. I was told he would call me back right away. It was 3 days before I heard anything. The receptionist was very rude and condescending when trying to reach Dan. I explained that I wanted to know what the policy was for moving these items into storage units.
When Dan was finally reached he was no help at all. Did not answer any of my questions. He said that when items are moved they have no idea how long they will be in storage. My simple question was why place such heavy items such as dishes and glassware on two very nice tables and why not take the legs off? There would have been so much more room! If they were in a climate controlled unit they should be treated the same whether they were in the unit 30 days of 3 or more years.
Would never use this company in Indianapolis. I used Two Men in a Truck in Northern Kentucky and was extremely pleased.
One final note, we brought to Dan's attention that the day we moved the contents out of the unit, we were on 465 and passed a Two Men and Truck moving van. The driver was texting while driving. Thought this was illegal in Indiana. Dan didn't seem to care .
Quote or Order ID:
Movers Cost: 800.00 USD
Origin pickup Country: USA
Origin pickup State: Indiana
See all Indiana movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Indiana
See all movers in Indiana
Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Ask Amy about the moving services of Two Men and a Truck. Amy is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!