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Damaged items and careless handling - Moving Review

Review on Budget Van Lines

Rating: 1 Star Moving Rating, Posted by Jen on Jan 01, 2012

First of all, everything seemed just fine, a good price of around $800 for a move of about 600lbs of stuff, which is a very small load in relative. We chose to use these movers because of the price, and did not want to drive in dangerous wintery conditions. We were moving from OR to WI, and had some very expensive things to be moved, including electronics, sound equipment, and over $2500 worth of radio controlled aircraft including a large scale aerobatic plane, packed in a crate sturdy enough for a 150-200lb person to sit on.
The first truck was very well packed, with the crate in a safe place, nothing heavy on top of it, and all appeared well. We were then contacted and told the first truck broke down, and our items were placed on a second truck. The first truck was relatively small whereas the second one was as big as they get, and packed with stuff.
Marius's (the dispatcher) communication was OK, however somewhat rude and prompt. They arrived in WI when they said they would, however as soon as the doors of the truck opened, we knew it was trouble. It was packed TERRIBLY, items thrown on top of each other carelessly, and everything imaginable including SOFAS and heavy furniture was thrown (not packed, THROWN) on top of the crate, which, of course, was smashed in on the top, causing massive damage to the $400 wings of the large airplane, destroying the smaller competition airplanes, and damaging several of the surrounding electronic goods. The movers were carelessly throwing boxes out of the truck, letting them smash against the ground, full of expensive and fragile items.

DO NOT use this company. The wings were not insured well, $400 value, however it was 60 cents a pound of insurance, and since they're built light, that's absolutely no good at all. When we tried to explain the damages, the company was rude and arrogant, providing no human-like characteristics and no help. TERRIBLE company.

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Budget Van Lines Moving Overview

Quote or Order ID:
Movers Cost: 800.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: Yes
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Oregon
See all Oregon movers
Picked up: Late

Destination drop off Country: USA
Destination drop off State: Wisconsin
See all movers in Wisconsin
Delivery: Late

Primary contact person (Salesman):
Secondary contact person:

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: Yes

Budget Van Lines Moving Rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 0 Star Moving Rating
Promptness (Hold times): 3 Star Moving Rating
Communication: 3 Star Moving Rating
Appearance: 0 Star Moving Rating

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