Rating:
, Posted by Luisa on Aug 15, 2011
Don't use this company for long distance move, they are really badly organized.
The company was incapable of giving us a delivery date, they delivered after 24 days (3 TIMES the estimate date they gave us)
All the boxes were extrimely dirty, the house was a mess after they delivered them.
No many things were broken, but that is because we packed ourselves. Both our daughters new beds are full of scratches.
DETAILS: The sale person told us they would tell us the delivery date few days before the pick up day, when i called they told us they would tell us on pick up day, on pick up day they told us they would tell us after the weighting of the truck, after many phone calls we only got a date after 21 DAYS. They kept our boxes in storage for 24 DAYS. On the phone they have been really unpleasant and 4 times they didn't call me back. They refused to let me talk to somebody in charge, higher than the manager I spoke with (who by the way was supposed to call me back and he didn't).
We slept on the floor for 2 weeks, since we had organized ourselves only for 8 days as the estimate they gave us.
The issue has been that even after the 8 days they were incapable of telling us a the exact delivery date.
Don't use this company for long distance move, they are really badly organized.
Quote or Order ID: From Washington To C
Movers Cost: 6500.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Washington
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: California
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Delivery: Late
Primary contact person (Salesman):
Secondary contact person: bad customer service over the phone
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
No problems regarding my moving process, they charged what I considered a reasonable fee, 80 dollars an hour, and handled it with a three man crew,... - read the full review