Disappointing - Moving Review

After looking for several moving companies, I decided to go with Moving Done because the price was the most reasonable to move a dining room set I purchased. I had my doubts when their estimate was about $150 to $200 lower than everyone else's, but I went with them anyway. You get what you pay for.

The contract indicated I would have 3 movers, there were only 2. The guys were over 1.5 hours late and took almost 2 hours to load a dining room table, 6 chairs, a buffet, and a china cabinet (to their credit they did wrap the furniture well). I tried calling the company for 3 hours with no response after leaving several messages. The manager finally called me back. He was not pleasant to deal with, that is putting it mildly, and when told that I was suppose to have 3 movers and only had 2 he agreed to drop the price from $95 an hour to $80 an hour. Now my thoughts would have been to drop the price by 1/3, but that didn't happen. When the movers finally got to the destination, the price had changed yet again, now I was being charged $80 only for the 2 hours it took them to load and unload the truck and $95 an hour for driving. Then after all of this, the manager indicates that since I am paying by credit card, I would be charged an additional 5% fee that had NEVER been discussed throughout the entire process.

All in all, their estimate is inaccurate, management is not pleasant to deal with, the pricing changed, and they weren't timely. Do not go with this company otherwise you are going to get what you pay for...

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