Dishonest, late, and poor communication - Moving Review

Limiting this to the most inconsiderate and unprofessional parts of my move:

Graebel requires you to block out 3-8 days for delivery, during which time you are expected to be available when they call - for me this meant no scheduling customer visits, which is how I make money. Graebel missed the agreed upon delivery window by a week and a half. The driver who finally delivered everything said no one wanted to make the drive from TX to NC. They then tried to charge my company storage fees for the additional time that they held my load, saying that I had refused delivery. THEY FLAT OUT FREAKING LIED!!!

They used a gratuitous amount of paper when packing my items. I definitely understand and appreciate it when it comes to glasswear and dishes, but they packed a solid coleman cooler with paper - nothing in it, just paper. And I know the packers charge by the roll. A couple of my items were damaged and my iPod was missing. I went through every single bit of packing paper (there was so much of it). They said that I must have thrown it out, and if I felt like it possibly was pocketed instead of packed, I needed to file a police report. I can't prove that someone took it, so that's futile. I asked them how they insure that things don't get stolen, and there only response was, "We drug test and do criminal backgrounds." But if your employees know they can get away with it with no consequences, what's to stop them?

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