Rating: , Posted by Susan on May 17, 2011
I contracted my move with The Moving Experts but Elite Moving & Storage showed up to pick up my belongings. Even though I was told by their sales rep, Mary, that the Moving Experts hire their own drivers and movers-this is not true or at least they call themselves by a different company name. After using them, it's probably so you when you do a background check, your not getting information the company that they are actually sending to pick up your belongings. After it was over and I tried to file for the lost property, my insurance company found bad reports on these guys on ripoff.com, but I had no idea since I thought I was getting The Moving Experts. I thought I was getting a big Semi heading straight to Arizona with my property but instead I got a box truck from a different company. Then they took it and unloaded it God knows where until they had enough stuff to fill a Semi. Which means your belongings get tossed around multiple times and stored wherever for the next week or two. Then when it was delivered the driver refused to go through and check off the inventory as it was unloaded-it will take too much time he said. So after unpacking all the boxes, it just so happens that the boxes containing all my DVD's, CD's and VHS tapes are missing. Gee I wonder why those boxes just happened to disappear? Lesson learned-never write what's in the boxes. Number your boxes and keep a list so you'll know but the movers don't! Because they rolled my furniture from end to end, all my wooden furniture has dents and dings. They especially did a number on my antique bedroom furniture. Even though it was documented on the inventory list, they are now refusing to pay for what it cost me to have it fixed. They bent the front forks and brake assembly on my 1977 vintage Schwinn bicycle, but claim they can't see any damage on the pictures I took, so their not going to pay for the repairs on that either. Doesn't matter, the bike shop told me it would never be the same anyway. So go with the big name boys-Mayflower, American Van Lines, you'll pay more, but then you get what you pay for!
Quote or Order ID:
Movers Cost: 3200.00 USD
Origin pickup Country: USA
Origin pickup State: Indiana
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Arizona
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Primary contact person (Salesman): Sasha
Secondary contact person:
Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes
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