Rating:
, Posted by Eric Foster on Oct 23, 2010
Advised that 2 men and 5 hours were plenty for a 4 bedroom home. I requested 4 men and was given 6 hours for a 12 mile move. They again stated that based on their experience, 2 men and 5 hours was plenty for this size home and short distance for delivery. I was told however that since four men was more than needed I would have to pay for 6 hours even if they finished early. I said that was fine.
I signed up for and supplied a deposit for 4 men and 6 hours.
Was expecting them to arrive in early a.m. of pickup and delivery day. Instead was told they would arrive between 11:00 and 2:00. I told them I wasn't told about this ahead of time. I had people lined up to direct and unpack boxes as they came in.
At 11:00 on the day of pickup arrived, I called and asked when the driver would notify me of expected arrival. Natalie the sales rep said they would arrive around 12:00. I waited at the storage unit till 1:00 and called again. Spoke to the dispatcher Kim. She stated that they would be here by 2:00. At 2:00 I called again, Kim said they had a tire blow out and would be here in 10 minutes. At 2:30 I called again and spoke to Kim. She said they would be there any minute. They arrived at 3:00. I waited three hours at my storage unit, waiting for them to show up! Upon arrival they said I needed to sign a contract. During this process, the main driver stated I only made a deposit of $150.00 when I had actually paid $350.00. He called and verified I had indeed paid $350.00. I then noticed that the fourth man wasn't any where to be seen. When questioned about this they said the fourth man couldn't make it. I asked, will I receive a refund for the fourth man? He said I had to speak with the dispatcher.
I called the dispatcher who stated that I was UNDER quoted and because of this I would not be receiving a refund. I was also told that the fourth man wouldn't have made any difference in the loading and unloading time. I told them this was unacceptable and to speak with a supervisor. Of course no supervisor was available and have yet (2 days later) to hear back from them. They spent 4 of the 6 hours loading the truck.
Then upon arrival at the delivery address, the main driver informs me that he needs his balance of the contract BEFORE he will unload the truck. He also stated that WHEN they go over the the alloted 6 hours I would have to pay additional for every hour they were there. I told him I had a contract and paid for 6 hours and that was all I was going to pay. Due to poor time management on their part they now had slightly less than two hours to unload the truck. I was told by the driver in charge that if at the end of the two hours, if they were not finished and I hadn't paid them more money, he would leave with with the balance of my furnishings.
I told him I had paid all I was going to pay and I would not go along with the extortion. I suggested they finish in 2 hours or there would be problems. They emptied the truck (though Im still missing some wood working tools) in 2 hours - BY LEAVING THE BULK OF MY FURNISHINGS IN THE DRIVEWAY! Not to mention the damage to my NEW homes walls and hard wood floors. They left and we then had to find friends at 10:00 o'clock on a Thursday night to help bring in the furnishings.
DO NOT, UNDER ANY CIRCUMSTANCE, USE THIS COMPANY. IN HIND SIGHT I FEEL LIKE IT WAS A SCAM FROM THE BEGINNING.
Quote or Order ID: 248257
Movers Cost: 1295.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Tennessee
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Tennessee
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Delivery: On time
Primary contact person (Salesman): Natalie
Secondary contact person: Kim
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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I can't say enough great things about Sky Moving & Storage! I saw some reviews that weren't the best and I too myself had a horrible experience wit... - read the full review