Rating: , Posted by Michelle G on Apr 26, 2012
Do NOT hire World Wide Van Lines. Dishonest and Unprofessional.
As someone else had said, I had felt comfortable with going with this company from talking to a very nice salesman named Lance. I had gotten a marketing email from him saying that it would cost $950 for a 2000 move for me. So, I thought that would be a good deal and gave him a call. He quoted me a $950 move on a 1500lb estimate and assured me that this seemed to be the best estimate to go with. Lance also said that normally they are not supposed to go below a 2000lb minimum but that he got the okay from his supervisor to do so. I did call Lance back after setting everything up a couple weeks before the move and was concerned that I may need to have my estimate weight increased as I didn't want to go over and he said that he would up it to 1600lbs no problem. But I said that maybe we should just do his orginal offer of 2000lbs for $950 just to be safe. He said that I would have to pay an extra $125 to have it at 2000lbs and so I told him that I couldn't afford to pay any more and he reassured me that I should be fine on my weight.
When the movers came on tuesday, they did come on time and were nice enough. Once they had everything loaded we took a look at the paperwork that stated an estimate of 1435lbs which was incorrect based on our signed contract which orginally said 1500lbs but I was thinking it was going to be at least at the 1600lbs that Lance said he would up it to. The mover contacted the company which said that it was 1435lbs and so I told the mover that I would just call the company in the morning (as they were now closed) and would straighten everything out.
When I called them the next day they did find that 1500lbs was on the orignal contract and I did talk to Lance and said that I thought he had uped the weight to 1600lbs and he said that there must have been some miscommunication and that all he has is 1500lbs. So...I didn't want to fight it at this time becase A) I didn't know the final weight and B) I had gotten food poisening and was sick. That evening, I received a phone call from them saying that the final weight would be 2200lbs (700 lbs over the estimate) and that I would owe an extra $351 on top of the $950. I was very dissappointed as we wern't planing on this but made plans to have the money and okay-ed the customer service woman that had told me my final balance of $1051 ($1251-250 deposit already paid). She said my things would arrive at their final desitination by tuesday or wedesday the next week.
So we waited until Monday and gave them a call to ask about arrival time and they said Tuesday night. And I asked, okay what time frame do you think? And she said 5-6pm. So my husband planned his worked around this. Also, I was reviewing the contract a little further and found a couple things as I was a little discouraged of my wieght overage: 1> The weight minimum is always supposed to be 2000lbs and 2> the final payment is to be money order or cash. So I questioned the final payment and the CS lady said it had to be cash. She was very rude and I could tell she did not want to be on the phone with me. I was not happy because 2 things within the contract were not being followed...the wieght minimum and the payment option which I also found to be really odd as no business these days does business with cash unless they are trying to pay less taxes or just be dishonest. And as I was paying such a high amount, I had to take out cash over a 2 day period.
We called on Tuesday, the day the movers were coming to confirm everything and to ask a few questions about the wieght minimum in the contract and the payment option and they said they would get back to us. But upon that first call on Tuesday, they told my husband that the final weight was not 2200 but 2600 and that we now don't owe 1051 in cash but 1213 in cash. We had only planned to have $1051 and had budgeted this, and now we had to borrow money as we were not prepared for this. We complained to the managers about this and they did not seem to care and stuck with the fact that we either pay them the 2600lb price or we don't get our things. The customer service was poor and we had to call into other departments just to get directed to someone in customer service which always seemed to be busy, go to voicemail, and then we'd never get a call back.
At first, we were going to contact a lawyer and wait on having our things delivered as we felt we needed justice, but on second thought, we just decided that we had learned our lesson, we needed to move forward, we would never make this mistake again, we would contact the BBB, and we would certainly post as many bad reviews as possible in order to hurt their business.
So ALL IN ALL, they were SUPER UNPROFESSIONAL, DISHONEST, don't record phone calls so they can back up their workers or the customers themselvers, and one of that managers told us that it's nothing personal and it's all about the money and that they have lawyers to take care of getting what they are entitiled to get. So there was no room for apologies in misunderstandings and mis-given information on original quotes and certainly nothing to try have good customer service and satisfaction. We will never recommend them to anyone.we paid $500 more than we expected and it certainly could have been worse.
Quote or Order ID: 950
Movers Cost: 1463.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
See all Florida movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Connecticut
See all movers in Connecticut
Primary contact person (Salesman): Lance
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!