Rating: , Posted by TLD on Jan 04, 2012
I paid $920 to move an item of furniture from VA to KY. I was told via phone and e-mail that the item would arrive within a week of pickup. Access to sales persons and prompt replies were the rule prior to pickup. After pickup, access to information was minimal. I was told at least 10 different delivery dates over the next 8 weeks. Ultimately, it took over 2 months to get the item even though the contract states it would be delivered within 30 days. My complaint is with the total dishonesty of the company. You cannot gain access to a higher level person, you cannot obtain honest answers, and often you cannot gain access to anyone in customer service.
Quote or Order ID: 648363
Movers Cost: 920.00 USD
Origin pickup Country: USA
Origin pickup State: Maryland
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Kentucky
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Primary contact person (Salesman): Roni
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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