Rating: , Posted by Stephen on Aug 03, 2011
Oh, where to begin...
I would not wish this company on my worst enemy.
After putting a $1000 deposit down a month before my scheduled out-of-state move and speaking numerous times to various MBM representatives (many and never the same person - should have been my first red flag), another representative called me at 2pm on the Saturday before my scheduled move date the following Tuesday to inform me that they had over booked, did not have a truck for me and my belongings, and had no intention of helping me in any way complete my move. In fact, she thought I should be pretty happy that they were refunding my deposit.
Are you kidding me??? The Saturday (like the weekend, with really no ability to resolve this), three days before my out-of-state (not local, like a U-Haul will do)??? What company does this??? No potential solutions either, like we will hire another truck / company / trailer / pod and send our people to help load it.
Simply, it sucks to be you. Sorry. Here is your money back - two weeks later I might add.
Being an affiliate of American Van Lines, I called their national number thinking they might care that one of their regional affiliates was behaving like this. They put me on hold until 3pm, when their offices close on Saturday. Guess I was not their problem either.
I never heard from either American Van Lines or MBM Moving again.
This was probably the worst customer service experience that I have ever had. So, that would be my primary reason for never doing business with this company. A second one if you need another, is that their business model seems to be one where you can never reach the same person twice.
Update: These guys really honked me off, so I decided to be more proactive in my review dissemination: mbmmovesucks dot com. There is a little more background on why I bothered to do this on the site.
Quote or Order ID:
Movers Cost: 2500.00 USD
Origin pickup Country: USA
Origin pickup State: North Carolina
See all North Carolina movers
Picked up: Never
Destination drop off Country: USA
Destination drop off State: Ohio
See all movers in Ohio
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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