Rating: , Posted by Angela on Sep 15, 2010
The move itself was fine, but 3 times I asked about the wording of the contract. It said it was a non-binding estimate and I thought they were underestimating our weight (our antique furniture is very heavy - which I told them). Each person I asked had the same answer - an "on point" estimate means you will not be billed more than 110% of the weight. You can be billed for "services" but not extra weight. Well, the estimate was off, by 1000 pounds - 100 off from my unprofessional estimate. And lo and behold we were billed for it. When I called they said that was what the contract meant when it said non-binding (no surprise there). I explained how I was told that "charges for services" above 110% would not include weight. Too bad, so sad was Mayflower's answer, even after 4 phone calls and a 25 minute discussion. The agent (who assured me "services" did not include weight) cannot adjust billing at all. That is solely Mayflower's discretion. So please, feel free to use Mayflower, but DO NOT put stock in anything an agent, a Mayflower estimator, or driver says. Their assurances have no value with Mayflower and their customer service rep will tell you to read your 56 page rights and responsibilities book with more care, even when you have explained repeatedly that you did, but were told by 3 different Mayflower representatives, that your reading was incorrect. For the record, Corrigan had the right estimate. Their rates are higher, but at least their agents know what they are doing.
Quote or Order ID:
Movers Cost: 3000.00 USD
Origin pickup Country: USA
Origin pickup State: Indiana
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: New York
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Primary contact person (Salesman):
Secondary contact person: Schurman-Lange Co.
Dirty Items: No
Stolen Items: No
Damaged Items: No
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