Rating: , Posted by Lindsey on Nov 16, 2010
I have recently gone thru Capital City Moving and Mayflower Transit out of Topeka, KS for my move from Kansas to Texas.
My following complaint: I picked this company because the Marketing Sales Rep was very knowledgeable, friendly and eager to help me. The packers were extremely slow and in my opinion, they did not know how to pack properly. They missed numerous items from the bedrooms, i.e. mirrors, toys. They pulled things from other rooms and packed them in boxes that didn't match what was listed on the box. Not all the individual boxes were marked from what room they came from so i had to guess what room they needed to be delivered too. They also did not dissemble my patio furniture like they were suppose too. When the movers/driver showed up the next day, the driver told me that he told the "company" that he would NOT have enough room for all of my stuff and they told him to "get what he could". They only sent out 2 movers for 12,000lbs. By 3pm that day, i still had furniture in the living room and my two car garage was still full (not touched yet) and my patio furniture was still outside not disassembled. Around 4pm, another small truck finally showed up along with 4-5 other movers. I had to disassemble my patio furniture myself because of how slow they were. They ended up having to call for another truck. Needless to say, they finally finished around 6pm that day. It took 3 trucks and about 6-7 movers to DO THIER JOB! My stuff was suppose to be delivered on 2 NOV 10, but only half of my house hold goods has arrived and today is 16 NOV 10. I have made numerous calls to the company and every call is the same "We don't know". My husband is currently in Iraq and he has also made a phone call. Now i am being told that the truck broke down. What a joke this company has turned out to be. My husband and I are both in the Army and this is how we get treated. I will NEVER use this company again. BAD BUSINESS!!
Quote or Order ID:
Movers Cost: 6400.00 USD
Origin pickup Country: USA
Origin pickup State: Kansas
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Kansas
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Primary contact person (Salesman): He knew his job
Secondary contact person: Not helpful
Dirty Items: No
Stolen Items: No
Damaged Items: No
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