Rating:
, Posted by pcarv316 on Aug 11, 2010
Worst customer service I have ever experienced. They are super friendly and over promise to get you to sign up with them. As soon as you commit, watch out. And once your stuff is in their possession, you will be held ransom with fees that they had once promised you wouldn't have had to pay but have to pay since now they have your stuff on their trucks.
1. They don't care about the inventory list you fill out. They will just quote you a minimum and hit you hard with "extra" cubic feet of stuff. You tell them what you have, they act like they take that into account, but they don't.
2. They will add on outrageous charges like packing tape, boxes that you could get cheaper at the store and can't account for. Also ask if you will to rent a truck to deliver your items because they will act surprised when they say an 18-wheeler won't fit on your street.
3. If you have an issue with them, they will cuss you out and tell you to "grow a pair and just pay the amount" because after all, they were "the idiots to give you a good deal."
4. Even if you are upfront with concerns from neg reviews you find, they will bash these former customers (and even yelp since all reviews here are negative and they say it is a scam) and paint a picture of innocence. Again, super friendly in the beginning UNTIL you commit.
5. Since you need to pay cash at the end, pay credit card in the beginning in case you need to dispute them with their over charges.
Quote or Order ID: 890
Movers Cost: 2450.00 USD
Packing Included in the price: No
Unpacking Included in the price: Yes
Packing materials included: Yes
Storage service included: Yes
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: California
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Illinois
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Delivery: On time
Primary contact person (Salesman): Joseph Holly
Secondary contact person: Mikel (Michel)
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
Best Movers Huh, Is that name meant to be a joke! I would never recommend your company to anyone. Thanks for making my experience such an awful one... - read the full review