DO...NOT...USE...REGIONS VAN LINES - Moving Review

IT TOOK ALMOST THREE WEEKS TO RECEIVE MY ITEMS AND TODAY THEY ARRIVED A WEEK AFTER THE PROMISED DELIVERY DATE. MOST OF MY ITEMS WERE SEVERLY DAMAGED, THINGS WERE BROKEN, DENTED, CHIPPED, AND CRUSHED. NOT SOME, BUT ALL OF MY BOXES WERE OPEN AND THE TAPE THAT WAS HOLDING THE BOXES TOGETHER WAS VISIBLY TORN AND PULLED OFF THE BOXES. SOME ITEMS WERE MISSING AND NO-ONE CAN EXPLAIN TO ME WHAT HAPPENED TO MY THINGS.

I SWEAR I JUST WANTED TO STAND THERE AND CRY, OR SCREAM, OR SOMETHING. THIS IS THE WORST FEELING IN THE WORLD TO FEEL BETRAYED BY A COMPANY WHO SEEMS TO ONLY BE CONCERNED ABOUT MAKING MONEY AND TO HELL WITH THE CUSTOMERS AND WHAT THEY GO THRU WHEN THINGS GO WRONG BECAUSE OF THE MISCOMMUNICATION AND MISHANDLING OF THE CUSTOMERS THINGS.

THIS COMPANY IS THE WORST I'VE EVER HAD TO DEAL WITH. THEY LIED TO ME ABOUT THE DELIVERY DATE AND GAVE ME SEVERAL DIFFERENT DATES AND TIMES FOR DELIVERY. DANNY G, THE OPERATIONS MANAGER WAS VERY UNPROFESSIONAL AND NEVER CALLED TO KEEP ME INFORMED OF THE DELIVERY OF MY ITEMS. THE ENTIRE DEPATMENT OVER AT RVL ACT AS IF THEY WERE NOT VERY KNOWLEDGEABLE DEALING WITH CUSTOMERS AND SUCH. I HAD TO CALL NUMEROUS TIMES TO GET INFORMATION ABOUT THE STATUS AND DELIVERY OF MY SHIPMENT.

WHEN I FIRST APPROACHED REGIONS ABOUT SHIPPING MY THINGS, I FELT LIKE THE STAR OF THEIR SHOW, AFTER COMPLAINING ABOUT THE 3 DIFFERENT DELIVERY DATES, HAVING TO TAKE TIME OFF FROM WORK, THEY STARTED AVOIDING MY CALLS AND IGNORING MY MANY MESSEGES I HAD LEFT VIA VM. THESE PEOPLE ARE RUDE, THEY SHOULDN'T BE IN THE BUSINESS AND I FEEL LIKE I'VE BEEN JERKED AROUND BY EVERY ONE THERE. I SPECIFICALLY ASKED IF MY THINGS WOULD BE HANDLED BY ANY OTHER CARRIER/SUB-CONTRACTOR AND THEY ASSURED ME THEY WOULDN'T EXCHANGE HANDS WITH OTHER COMPANIES. THEY LIED TO ME.

ONE OF THE DRIVERS HUNG THE PHONE UP ON ME WHEN I SIMPLY ASKED IF HE WAS MY DRIVER AND WHAT TIME SHOULD I EXPECT HIM TO DELIVER MY THINGS. I HAVE NEVER BEEN SO INSULTED, THEN HE POWERED HIS PHONE OFF AS TO WHERE I COULDN'T CALL ANYMORE THAT DAY OR THE NEXT DAY. THIS COMPANY, (RVL) IS A JOKE AND HAD I KNOWN, I WOULD HAVE "NEVER" EVER CONSIDERED THEM TO MOVE MY THINGS ACROSS COUNTRY. (FROM MIAMI,FLA. TO NORTHERN CALIFORNIA.

DO NOT...USE THIS COMPANY
DO NOT...USE THIS COMPANY
DO NOT...USE THIS COMPANY

REGIONS VAN LINES IS VERY DISHONEST, NOT TRUSTWORTHY, THEY LIE, AND WILL NOT DELIVER AS PROMISED.

YOU HAVE BEEN WARNED!!!!!!
EVELYN

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