Do not use Removal Group - Moving Review

I was given a quote in EUR but my Euro credit card was charged in GBP.
I was informed that a deposit would be taken but the entire amount was debited immediately.
I was not informed of a credit card charge during open discussion regarding payment.
I was told that I had to sign the request from and make a payment within 1 hour to guarantee missing my delivery deadline. The deadline was not respected, despite eventually being assured this by email, after having my initial request for formal confirmation ignored.
I was given terms and conditions only after making payment.
I agreed to reduce my volume in order to have my delivery deadline met, but I was not informed during that conversation that the type of removal service had completely changed.
One email sent to me included a confidential email exchange with another client.
I was told that the quote match I had from a "man with a van" should be avoided to ensure a professional and insured service. However, a man with a van turned up to "collect" my goods. According to Removal Group's pledge - they only use BAR registered companies!
When it became apparent that there was a misunderstanding concernign the type of service offered, a third party called me, insulted me and hung up.
I called Leanne to clarify the issue, but was only insulted further with sarcasm and disinterest. When I asked if it was possible to actually speak myself, I was told that I was talking nonsense just like my concerns regarding the payment. I explained that I did not consider the level of customer service to be acceptable and Leanne told me she was a sales representative and not a customer service agent. According to their web site, you will be assigned a "House Removals Coordinator" to assist with your removal! According to my payment confirmation, my co-ordinator is Leanne Fellows. Her email signature refers to her as "Senior European Relocations Manager". Leanne then told me she needed to close the conversation as she had other customers waiting (we had been speaking for less than 5 minutes). I asked to speak to her manager and she hung up.
I never had any contact whatsoever from Removal Group after this. Neither to inform me of the delay nor to check if my goods had arrived.
I was able to obtain information from a third party intermediary, who informed me that when my good should have been delivered to Spain, they were in fact in London. Apparently, at least 4 separate companies were involved in physically moving goods between intermediary locations.
The company that actually delivered my good to me were not a removal company.
The removal companies involved, at no point in time, had a copy of the inventory that I had given to Removal Group.
My goods arrived 2 weeks later than the deadline, damaged, broken and filthy.

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