Rating: , Posted by Joe on Aug 17, 2012
To start, any positive reviews you see of this company are completely FAKE. If you look at the date ranges of them this is a sure sign that the staff of the company has done them themselves. Read on to hear of my experience and if you choose not to, PLEASE DO NOT USE ROCKLAND M&M MOVERS. THEY LIE, CHARGE YOU EXTRA AND ARE UNETHICAL. SAVE YOUR MONEY AND SANITY BY DOING IT YOURSELF. THEY WILL MAKE ANY AND EVERY EXCUSE FOR NOT COMPLETING THEIR SERVICES. I started off working with the Sale Rep JULIA GREEN who was friendly, helpful, and made many promises. The promise she made of the quote was not kept as well as the "guarantee" she gave me of the delivery time. On the day of the move, the movers were 2 hours late. (if you read the other reviews, the movers have been late on several occasions and theres always a poor excuse for it) The quote she gave was not honored and the movers charged me an extra $300. Julia guaranteed this would NOT happen but in fact it did. I called to question this and was then put in touch with GALE (she calls herself the Dispatch) Fast forward three weeks later and I still did not have any of my items. After calling them every day, they kept saying "its almost there", "book your elevator", "the driver will call you when hes near" or did not answer my calls at all. I had to block my number or call from a different line to event have my calls answered. During this whole time, I remained patient, polite, and tried working with them. They not only lied each time and the fact that I had to keep following up was frustrating in itself. Finally after over 3 weeks of waiting, i received a call from a driver who said he was going to deliver everything the following day. I booked the elevator and waited and waited and waited. He did not show up, did not answer his calls, and GALE kept assuring me that she was working with me, and would get him there. He finally called me hours later and stated that his truck was too large to get to my building and that I had to pay them more to get use of a smaller truck. Shocked at this, I contacted my building and they assured me that a truck his size COULD in fact enter the area and that many trucks had in the past. After I communicated this to the driver and owner of the truck, he verbally abused me, yelled and flat out refused. He said if I wanted my items, I would have to pay for a smaller truck - end of story. Frustrated and feeling like I had no choice in the matter, I agreed and set up a delivery for the next day. Again, the driver did not show up or answer his calls. WHen I finally reached him, he said he could not find a smaller truck and that if I wanted my items, I"d have to get my own truck and pick them up! The entire reason I hired a moving company was so that I did not have to do the move myself! Left with no choice, I hired a Uhaul and made the journey to a remote truckers yard and got my items only to have big ticket items missing. I spoke to GALE and she said she would find them and send them to me. I still dont have them. I call them daily to follow up and they say they will call me back and never do. Instead Gale is argumentative, talks in circles, is defensive, and never resolves anything. A week later, I saw the same sized truck completing a move into my building!! Rockland lied about not being able to deliver my items and instead just tried to get more money out of me. I contacted Gale and she still argues that it could not be done. AND i have a video proving it! Its now been months and I"m still dealing with them to get these missing items, reimbursement for the truck I had to hire, and this company is a nightmare. For anyone event considering hiring them PLEASE DO NOT. I'd even offer my moving help to you so that you would not have to go through what I and many other have. If you want more details email me at firstname.lastname@example.org If you have already given your deposit, get it back and find someone else!
Quote or Order ID:
Movers Cost: 2000.00 USD
Origin pickup Country: USA
Origin pickup State: New York
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Illinois
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Primary contact person (Salesman): Julie Green
Secondary contact person:
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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