Rating: , Posted by Amanda on Nov 03, 2010
I want everyone out there to know, DO NOT use Sasha Transport (STI) in the Chicago area. They are liars and engaged in bait-and-switch tactics to sucker money out of me.
I found them on a website which allowed me to compare prices from six different moving companies. Of these, Sasha Transport (STI Movers) offered me a flat rate to move my 1 bedroom apartment. I signed the paperwork which included an estimate of $262.50. "Max" told me it was called an "estimate" because they were leaving room for use of incidentals such as furniture wrapping, tape, etc...
However they ultimately charged me about $400. When I called to find out why I had been overcharged, they had the nerve to claim that they had never promised me a flat rate. I spoke to "Max" who had the nerve to claim he never told me such a thing. When I referred back to the paperwork I had signed which stated that my rate was $262.50, they pointed out that the paperwork also stated elsewhere that their standard rate was an hourly rate of $105. "Max" also told me that I would not be charged anything additional for the driver's travel time, but travel time was included in the calculation of my hours.
I feel that they used deceptive practices to get me to sign paperwork that appeared to promise a flat rate with some "estimated" incidentals charges on top of that; but since that paperwork also contained a statement of their usual hourly rate, I had no legal ground to get them to honor their stated flat rate. This is classic bait-and-switch. They promise one thing, but write their paperwork in such a way that it creates a loophole so they can claim that they never promised what they told you, and charge you more.
Don't use them!
Quote or Order ID:
Service cost: 400.00 USD
Moved within country: USA
Moved within state: Illinois
See all moving companies in Illinois
Picked up: Late
Primary contact person (Salesman): Max
Dirty Items: No
Stolen Items: No
Damaged Items: No
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