Rating: , Posted by Melissa on Aug 03, 2011
We had an absolutely horrible moving experience with Regions Van Lines.
The first issue was the quote. Despite quoting us a very reasonable and competitive price, once all of our boxes were on the truck, we were told that it would be an additional $1500 over the original quoted price.
Second issue -- it took two full weeks to receive our belongings. We were called by the driver to schedule our delivery FOUR SEPARATE TIMES. In fact, we were told four different delivery dates. First it was Monday or Tuesday. Then we were told it was going to be Wednesday, then we were told it would be Thursday and finally we were told on Wednesday night, that it would be Friday. Although the delivery date is uncertain at the outset of the move, these were not estimates at the outset of the move, these were 4 separate dates that were set by the truck driver. We had to coordinate and re-coordinate our schedules each time. On top of this, from what we understand, our move continued to be pushed back in favor of easier moves, not in NYC.
Third issue -- a couple days before the delivery, we were told by the driver that we would have to pay an additional fee because he could not take the 18 wheel truck into New York city -- that there was an ordinance prohibiting him from doing this -- so we would have to pay for him to rent a U-Haul truck and transfer our belongings to the U-Haul truck in order to come into the city. We reviewed the regulations and in fact, this was a lie. While there are certain streets in NYC on which you cannot drive an 18-wheel truck, there is no "general prohibition" about driving 18-wheelers into the city. Nevertheless, the driver gave us a ridiculous amount of attitude about this and said that if he got a fine, we would have to pay it. Essentially, we were forced to pay this extra fee.
Finally, once the driver arrived with our belongings, he told us that the walk from the curb to our apartment door was considered a "long haul" and that we were required to pay an additional fee for anything over 75 feet from the curb -- and according to his calculations (which was really just his estimate) we had "three" additional 75 feets of distance from the curb to our apartment (which is completely inaccurate). We told him that we never agreed to pay this fee (directing him to our signature next to a statement that said that we had a $0 balance due upon arrival). But he refused to continue with our move and kept saying that he was "not doing our move for free." Of course, this made no sense -- as what were we paying all of this money to the company for?!! We called the driver's boss and his boss told us that he would have the driver dump our belongings on the curb and drive away, unless we agreed to pay this extra fee. Again, we were forced to pay yet another additional fee.
Whatever you do, DON'T USE REGIONS VAN LINES. They are dishonest and their drivers and transportation company are even worse. We ended up paying over $5,000 for this moving service, which is over $2,000 over the estimate.
Quote or Order ID:
Movers Cost: 5.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: New York
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to Melissa's review:
Free visual estimates are offered to all of our customers. A phone quote may increase if more inventory or services are requested on move day. A delivery date is based on the first available day the customer is able to take delivery. Contractually the first date was June 13th, delivered on June 17th by industry standards it was delivered fast. As a courtesy we give scheduling updates for the delivery while en-route. In parts of Manhattan semi-trailers are forbidden. In other areas it is not forbidden to unload a semi-trailer but costly because of parking restrictions. Parking ticket can mount up and are the customer�s responsibility. It is less costly using a shuttle truck for a Manhattan delivery. The Levitts were charged extra because there was a long carry and need of shuttle truck. We feel that at this point all efforts have been made to resolve these issues directly with the Levitts.