DO NOT USE WORLD MOVING SERVICES - Moving Review

DO NOT USE WORLD MOVING SERVICES: This company is the most unprofessional company that I have ever had the displeasure of working with. They made a truckload of promises that they are yet to fulfill and I am yet to hear from them. I was LURED IN by a guy named Benjamin Aaronson who was very charming and accomodating over the phone. He fed me all these promises of how they were going to take care of me from start to finish during my move and how he was my contact person throughout the whole thing and how I should just call him directly if I had ANY problems or questions because he was going to be there to "hold my hand" throughout the entire process.
A few days before my move date I received a call from someone else with World Moving Services who claimed to be checking on my progress. He recommended that I increase my weight and sent paperwork to sign stating the new weight change. I received the paperwork that not only had the weight change but also a rate change. We had questions so we tried to call back but got no answer. We called and left messages with Mr. Aaronson (since we were instructed that this was our contact person) but got no response until two days later. We even sent an email explaining that we had questions before we signed this paperwork. Because we hadn't resubmitted the paperwork, Mr. Aaronson finally called. I immediately told him that I was not happy with how he was handling things and was not pleased that he had not responded to any of our messages. I also reminded him that he promised to be there "holding my hand" the whole time but this was the first time we heard from him since he took our money. Mr. Aaronson was very unapologetic, very nonchalant, and very uninformed to what was going on with our move. He sounded nothing like the guy who had smoothed talked us out of our money just days before. He knew nothing of the rate change, weight change, or that the move date had been pushed back. He claimed to have not received any of my messages. I immediately went online and looked up the company to get more information and saw horror story after horror story involving this company! I was rattled and immediately tried to contact a senior person in the company but what I got was some guy who immediately went on the defensive BEFORE I could even explain what had happened with Mr. Aaronson. It seems that this person was already privy to my conversation with Mr. Aaronson and proceeded to sarcastically apologize for Mr. Aaronson being sick (which was news to me). He then tried to chastize me, telling me that if I was unhappy with Mr. Aaronson that I should have contacted someone in Customer Service. I explained to him that, that was exactly what I was doing afterall, that's was how I got him. He spoke very arrogantly and not to mention defensively and mind you, this is still before I could explain what was going on. He promised me that American Vanlines would be the company to move us. I left specific instructions that if there was a change in moving companies that I wanted to be notified in advance. They assured me they would. After reading the horror stories online of furniture being lost/stolen because they had used other movers, I was now very uncomfortable.
At this point, we couldn't get our deposit back and were pretty much just stuck with this company. Since our 19th/20th move date had been pushed back to the 21st we slowed down our packing because we had an extra day. On the morning of the 20th (a day early) around 8:00a.m. we were awakened by a phone call from someone claiming to be from a moving company (not American Vanlines) and they were on the way to our house to move us. I immediately hung up with the driver and called World Moving Services who then informed me that American Vanlines would now NOT be moving me and some company called Coastal would be coming (not the name of the company given to me by the driver). I explained I was not told Coastal but another company name by the driver. The person (Karlos Stevenson) said he would immediately check into it and call me right back. I told them I would be waiting for the call and I wanted to hear from them before the truck got to my home because I didn't want to let some unknown company into my home. I never heard back from Mr. Stevenson or anyone from World Moving Services again.
The guys who physically did the moving were really nice and helpful and worked really hard to make the move a success. It was a pleasure to work with the actual moving company (DT's Moving Company) but hiring World Moving Service was a very big mistake!!!

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